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patient reservation specialist

2 months ago

Manila, National Capital Region, Philippines Shinagawa LASIK & Aesthetics Center Corp. Full time
Job Title: Patient Service Coordinator Company: Shinagawa Diagnostic and Preventive Care

We are seeking a highly skilled and compassionate Patient Service Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional patient service, ensuring smooth day-to-day operations, and contributing to the overall success of our clinic.

Job Qualifications:
  • Education: Graduate of any business course, IT or medical-allied course.
  • Experience: At least 2-3 years of working experience in a healthcare environment, such as in a hospital, clinic, or medical office. Experience in the hospitality or customer service industry is also considered.
  • Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients and/or patients. Strong interpersonal skills to provide compassionate and empathetic service to patients and their families.
  • Technical Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a high level of organization in a fast-paced environment. Keen eye for detail and skilled in computers and data.
  • Medical Knowledge: Familiarity with medical terminology and healthcare processes is often required or preferred.
Duties and Responsibilities:
  • Answer phone calls, schedule reservations, and manage cancellations while providing patient service and ensuring patient satisfaction.
  • Coordinate with the Call Center team to manage appointments of patients for consultation, and other procedures to be done with the patient in support of the operational requirement.
  • Assist in making all room reservations and ensure maximum room revenue for all, and ensure all reservation details are updated on all computers within required operating procedures.
  • Check patients in for their appointments and out following their appointments.
  • Maintain and keep track of the doctors' monthly schedule, ensuring that every patient is being accommodated.
  • Coordinate confirmation and transfer/cancellation of appointments with relevant departments on a daily basis.
  • Work closely with other relevant departments to improve clinical procedures to ensure smooth flow of the daily operations.
  • Improve templates on patient reminders and general preparations, and revisit all other communication materials for external consumption.
  • Monitor encoding of these to all required systems.
  • Report number of appointments to management, marketing, and sales department.
  • Identify and resolve operational flow issues to reduce customer waiting time and increase customer satisfaction.
  • Receive and address client concerns/complaints on clinic services, including services offered, patient scheduling, and possible refund requests and/or any related matter to the operations.
  • Accurately input required data into various company systems for tracking and retention of customer records.
  • Execute exemplary customer service to drive patient satisfaction and loyalty by assisting them and ensuring their satisfaction before, during, and after their visit to our clinic.
  • Ensure Data Protection Act guidelines are followed and ensure all information concerning patients is treated in the strictest confidence.
  • Perform other tasks assigned by management relevant to the job position.