Sr. Analyst

4 weeks ago

Manila, National Capital Region, Philippines Amazon Full time
Job summary


The ideal candidate will be experienced in a finance role with an understanding of finance operations and will have experience in relationship management.

He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors.

The candidate will have action-driven approach and will require to work proactively on issues on vendor's account while identifying areas of improvement.

Responsibilities include, but are not limited to:

  • Working on complex vendor disputes and resolving the queries in a time bound manner
  • Meet or exceed applicable metrics of the process assigned.
  • Working on underlying issues and fixing the root cause/s
  • Manage vendor disputes via inbound email and outbound calls.
  • Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
  • Efficiently manage disputes and issues through pro-active coordination with vendor and internal teams.
  • Understand the pain points of vendor and solve our vendor disputes.
  • Providing prompt, efficient, detailed, customer-oriented service to vendors.
  • Escalating when appropriate to direct manager and/or senior leaders.
  • Perform other projects and duties as required.

Working Conditions:

  • Normal Office Environment.
  • Report to the Pasay office 3x a week.
  • This role will primarily be reporting on mid shift and may also be requested to be on shifting schedule from time to time including night shift.
  • Work during Holidays, may be required by the business
  • May be asked to render overtime on critical and peak times as may be required by the Business.
  • Not open to relocation.
BASIC QUALIFICATIONS

Basic qualifications

  • Bachelors Degree graduate
  • Amicable to taking Inbound and Outbound calls and if necessary work overtime.
  • Proficient in Microsoft Excel and Word.
  • Flexible to work in shifting schedule.
  • Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
  • Can work under pressure and with deadlines.
  • Excellent verbal and written communication skills, with a strong customer service focus.
  • Has the ability to prioritize, multi-task and work with minimal supervision.
  • A person who is open to work with diverse teams with different cultures on a global scale.
PREFERRED QUALIFICATIONS

Preferred qualifications

  • Preferably with a Bachelors/Master's Degree in Finance/Accounting as Major Subject.
  • Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.
  • Preferably with Accounts receivable or cash application experience.
  • A desire to take responsibility and ownership for projects from day one.
  • A drive for continuous learning and self-development.
  • A person who is self-motivated and driven.

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