Service Delivery Analyst Senior

4 days ago

Manila, National Capital Region, Philippines FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will do:

  • Runs mainframe batch cycles for different clients and environments.
  • Maintains mainframe batch schedules.
  • Supports release, upgrade, change, and patching activities.
  • Effectively communicates activities and findings in oral and written forms.
  • Controls and manages own daily activities.
  • Provides internal quality assurance.
  • Supports developers to identify risks and develops mitigation strategies.
  • Organizes and maintains the test script library.
  • Develops automation scripts for operations.
  • Other related duties assigned as needed.

What you will need:

  • Knowledge of methods, tools and technology related to Cobol, Zena, and mainframe batch.
  • Must be willing to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg, located at Makati City, near Magallanes MRT Station, EDS
  • Must be amenable to work on either morning or night shift; possibility of working on a permanent night shift (Sunday to Thursday)
  • Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner.
  • Knowledge of basic principles, processes, phases and SDLC methodologies
  • Knowledge of VSAM, JCL, Zeke, Zena, Rexx, ISPF, Cobol, SAR.
  • Knowledge of Outlook VBA, Excel VBA, Power Automate (nice to have).
  • College Undergraduates with relevant work experiences are welcome to apply
  • Skill in understanding and focusing on the client needs.
  • Skill in analysis, solid decision-making and problem solving.
  • Ability to work in an agile and SRE environment.
  • Ability to deliver results under pressure.
  • Ability to do multi-tasking.
  • Ability to demonstrate interpersonal and teambuilding skills working with technical and non-technical individuals.
  • Ability to communicate effectively verbally and in writing.
  • Ability to establish and maintain effective working relationships with employees, clients, vendors and public.

What we offer:

  • A competitive salary and benefits (such as HMO Coverage on Day-1)
  • Great workspaces with dedicated and motivated colleagues
  • A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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