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it staff

3 months ago

Manila, National Capital Region, Philippines Elite Software and Data Security Inc. Full time

Job Description:

The IT Support Specialist will be responsible for providing technical support in our office staff, maintaining our IT systems, and ensuring the smooth operation of all technology-related activities.

Key Responsibilities:

Provide first-level technical support to office staff via phone, email, or in-personTroubleshoot hardware, software, and network issuesInstall, configure, and maintain computer hardware, software, printers, and other peripheral devicesManage user accounts, permissions, and access in various systemsMonitor and maintain office network and internet connectivityAssist with the setup and maintenance of office audiovisual equipmentPerform regular system updates, backups, and maintenanceDocument technical procedures and provide training to staff as neededCollaborate with external IT vendors and service providers as necessaryParticipate in IT projects and initiatives to improve technology infrastructureQualifications:Associate's or Bachelor's degree in Information Technology, Computer Science, or related field1+ years of experience in IT support or a similar roleStrong knowledge of Windows operating systemsProficiency with Microsoft Office Suite and other common office softwareExperience with network administration and troubleshootingStrong problem-solving and analytical skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a teamPreferred Skills:Knowledge of cybersecurity best practicesExperience with IT asset management and inventory control