Field Application Scientist
1 month ago
DUTIES AND RESPONSIBILITIES
- Develops expert knowledge on the company's products and applications by attending training programs, seminars, workshops, webinars, live meetings and similar activities conducted by the company, its principals and/or other institutions as well as utilizing available references and resources provided by principals or from their websites and other sources.
- Provides pre- and post-sales technical support to customers for the company's products including consumables, instrumentation and applications.
- Prepares and/or conducts technical presentations for products and perform demonstrations to initiate increase in product sales
- Conducts product or applications training to customers whenever necessary
- Handles technical and/or product complaints from customers according to standard operating procedures of the company and its principals
- Provide troubleshooting assistance and be available for all technical support needs via telephone, fax and computer (e-mail and Internet), and in person to customers. 3.Communicate and/or liaise with Field Application Specialists and/or Technical Support Groups of the company's principals. 4. Coordinates with Sales, Logistics, Operations, Service and other divisions in the company to ensure collaborative efforts leading to a timely response to the customer. 5. Develops and/or conducts technical training programs for sales personnel. 6. Provides technical support for trade shows, marketing campaigns and other marketing activities. 7. Monitors and reports important activities (technical developments, trends within key accounts, seminars, training activities, etc) in the market. 8. Performs other duties which may be assigned by the Operations Manager from time to time. QUALIFICATIONS:
- B.S. Biology or B.S. Microbiology graduate plus Masteral education related to the undergraduate degree.
- Must be fluent in English and Tagalog and with pleasing personality and friendly disposition.
- Must be able to effectively communicate with employees and customers
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