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Customer Service Agent

2 months ago

Manila, National Capital Region, Philippines Welsend Global Services Inc. Full time

Responsibilities:

Customer Service:Respond to customer questions regarding queries about the product, warranty, re-order, return and exchanges, Address customer inquiries and resolve any issues related to orders promptly and professionally.Handle any customer concerns or issues with empathy and professionalism.Strive to provide a positive and memorable customer experience on every call Additional Tasks:Maintain up-to-date knowledge of productsAdhere to all company procedures and standards for transaction processing and customer service.Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction. Qualifications:Excellent English Communication: Fluent spoken and written English skills are essential for clear communication with US customers.Customer Focus: A friendly and patient demeanor with a passion for providing exceptional service.Attention to Detail: Ability to accurately record and input customer information. Ability to multitask and work in a fast-paced environment.Strong problem-solving skills and a customer-focused attitudeTech Savvy: Comfortable using computer systems and restaurant ordering software.Typing Skills: Proficient typing for efficient data entry.Flexibility to work various shifts, including evenings, weekends, and holidays.Prior experience: (Preferred but not required) At least 1 year experience in a customer service role, preferably in a BPO Work set-up:Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones.Can start immediately