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Customer Service Agent

1 month ago

Manila, National Capital Region, Philippines Unicity Network Philippines, Inc Full time

We are seeking a customer service professional to deliver exceptional experiences to account holders in the Philippine Market.

Responsibilities:

  • Daily Activities:
    • Deliver exceptional customer service experiences to account holders
    • Respond promptly to clients' inquiries via calls, emails, or walk-ins
    • Guide customers through order taking, troubleshooting, and navigating through company sites
    • Review client accounts, provide updates, and information about billing, shipping, refunds, and other account-related items
    • De-escalate situations involving clients with concerns and offer further support
  • Must-Haves:
    • Minimum of 1-year relevant work experience in client support or a related field
    • Proficient in English with strong verbal and written communication skills
    • Tech savvy and proficient in utilizing MS Office, Google Workspace
    • Open to working on-site and/or weekend duties (on rotating schedules)
    • Willing to do extended working hours (as needed)
    • A team player and motivated to get things done
    • Organized, detail-oriented, and able to multitask
    • Commitment to providing exceptional customer service and maintaining a positive attitude
    • Willing to start as soon as possible

About the Company:

Our company is a leading provider of customer service solutions.

Requirements:

  • 1-year relevant work experience in client support or a related field
  • Strong English communication skills
  • Tech savvy and proficient in MS Office and Google Workspace
  • Availability to work on-site and/or weekend duties