manager, operations

Job SummaryThe Training & Development Manager designs and develops training programs & Processes, implements training programs. Works with training providers to develop suitable course content. Also is responsible for managing reports by monitoring periodic data. They're also responsible for the anual audits compliance. Supervises the needs training analyses...

Job SummaryMain Objectives and Duties:1. Manages IT Services in all aspects (Desktop, Systems, Network and Telephony, Programming)○ Plans, organizes, directs, controls and evaluates the operations of information systems and electronic data processing○ Develops and implements policies and procedures for electronic data processing and computer systems...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Job Description:What You'll Accomplish as a Learning Delivery Manager:You will lead a team of learning engagement specialists and drive a culture of continuous improvement by engaging and understanding the needs of your team and your business partners. In this position, you will develop strategies at various hub levels and formulate a learning plan to...

Job SummaryGeneral description:At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better. We're looking for an experienced Reports and Analytics Assistant Manager to join our agent Talent Acquisition team and help us find...

Job SummaryMain Objectives and Duties1. Bi-Monthly and Monthly Scorecards (operations managers)○ Retrieves Daily CMS Staffed Hours, Idle Time, Transfer Rate and Hold Time○ Caters daily disputes from Operations.○ Consolidates Metrics and calculates required Scorecard per Agent○ Prepares and submits a separate Scorecard Ranking to Account Senior...

BE PART OF OUR GROWING TEAM Your Role Accurate and timely compilation of Import Declarations as per the Standard Operating Procedures (SOP). SSC Custom Specialist ensures that service expectations are met in accordance with agreed KPIs. Your Responsibilities Monitor RT Queue for incoming shipment - Import and Export Seafrieght.Registration of BAL shipment in...

BE PART OF OUR GROWING TEAM Your Role Accurate and timely compilation of Import Declarations as per the Standard Operating Procedures (SOP). SSC Custom Specialist ensures that service expectations are met in accordance with agreed KPIs. Your Responsibilities Monitor RT Queue for incoming shipment - Import and Export Seafrieght.Registration of BAL shipment in...

Job SummaryThe systems analyst is responsible for monitoring and screening email alerts. Quantifying and providing a detailed analysis of the types of alerts received. Identifying those that need immediate attention and escalating the identified issue to the appropriate person or department.Area of expertise (Skills)Effective communication skills A high...

An exciting opportunity has arisen for a seasoned professional to join our nationwide team as a Division Head in our Retail Banking Group. This role is not just integral to the success of our organisation, but also significantly impactful for our esteemed clients. As you contribute to our growth, we are committed to fostering your professional advancement at...

Job Title:2024 RCX Support and Leadership Workforce ManagementJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality...

Job Title:Customer Service Advisor - B2B Sales 2023Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Dare to...

Job Description: . JLPT N1 passer. With solid experience in operations, people, customer and multiple team management in a BPO environment, preferably in business process services. with Leadership experience. Familiar with Japanese work culture. Preferably with experience working with a Japanese company. Willing to be deployed either local or Japan short...

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. You will be joining our high performing Knowledge Center Finance team in Cebu. Your Role You will be responsible for executing the full end to end, procure to pay...

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. You will be joining our high performing Knowledge Center Finance team in Cebu. Your Role You will be responsible for executing the full end to end, procure to pay...

Job Description: Job Title: Director of Operations and SupportJob Level: Mid-SeniorReports to: VP of PH OperationsWork Schedule: US PSTSetup: OnsiteStart Date: ASAPJob Description: Plan, monitor, and manage the daily activities and operations of the revenue-generating teams in Cebu and all P&L-impacting activities. Oversee the teams and push productivity and...

QUALIFICATIONS: - Degree in Marketing, Operations Management or any related course - Proven of at least 2 years to 5 years of working experience as Operations Manager or similar role. - Has strong personality, leadership skills, and an effective communicator. - Fine with supervising manpower in Taytay, Pasig and Valenzuela. JOB DESCRIPTION:. - Ensure all...

Job description Qualifications A graduate of a Bachelor's degree in any related courses Proven experience in operations management within the automotive industry is highly desirable. This could include roles such as production manager, supply chain manager, or plant manager. Strong leadership and people management skills, with the ability to lead and...

QUALIFICATIONS: - Degree in Marketing, Operations Management or any related course - Proven of at least 2 years to 5 years of working experience as Operations Manager or similar role. - Has strong personality, leadership skills, and an effective communicator. - Fine with supervising manpower in Taytay, Pasig and Valenzuela. JOB DESCRIPTION:. - Ensure all...

Job Purpose This role is responsible in performing day to day operational requirements for Upstream Joint Venture Accounting (JVA) Latin America for Shell Operated and Non- Operated JV assets, with the following primary accountabilities:Ensure cash calls are within the approved budget and appropriately booked in the rightful cost element,Ensuring that cash...

Job Purpose This role is responsible in performing day to day operational requirements for Upstream Joint Venture Accounting (JVA) Latin America for Shell Operated and Non- Operated JV assets, with the following primary accountabilities: Ensure cash calls are within the approved budget and appropriately booked in the rightful cost element,Ensuring that cash...

Job description Qualifications A graduate of a Bachelor's degree in any related courses Proven experience in operations management within the automotive industry is highly desirable. This could include roles such as production manager, supply chain manager, or plant manager. Strong leadership and people management skills, with the ability to lead and...

Job Description: . JLPT N1 passer. With solid experience in operations, people, customer and multiple team management in a BPO environment, preferably in business process services. with Leadership experience. Familiar with Japanese work culture. Preferably with experience working with a Japanese company. Willing to be deployed either local or Japan short...

Courtly is the leader in online marriage—making it possible for any couple around the world to get legally married online, 24/7. From obtaining a marriage license to performing the ceremony, Courtly is bringing the aisle online for couples in the 21st century—regardless of their nationality, sexuality, or physical location.As a small, distributed team,...

Position SummaryWe are actively seeking an accomplished Operations Manager for the BPO industry, focused on driving process optimization and providing crucial support to strengthen the operational rigor of the department. The incumbent will lead initiatives to enhance processes, work assignments, and backup systems, ensuring operational excellence in a...

Where you fit Expect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction....

Operations Manager will effectively drive service delivery for multiple campaigns in Healthcare.This role needs to strike and achieve a good balance in the following areas of focus: Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.Strategic Partnership – contribute to management team's...

Bachelor's/College degree in Finance/ Accountancy/Business Course or equivalent. Proven work experience as Operations Manager or similar role Knowledge of organizational effectiveness and operations management Excellent communication skills Leadership ability Outstanding organizational skills Having prior knowledge and experience working with Man Power...

Job Summary:Operations Manager, you will directly oversee call center sales personnel to ensure positive morale and effective daily operations. You will serve our local and national customers through the development and implementation of best cell center methods and procedures. You will also be asked to make suggestions for system and process improvement...

1. Shall oversee the overall operational activities on a daily basis.2. Should be able to contribute new innovative ideas as well as assist in strategically mapping-out, planning, and managing projects.3. Should be able to communicate with management teams to successfully confirm execution of company processes.4. The Operations Support Manager should be able...

Bachelor's/College degree in Finance/ Accountancy/Business Course or equivalent. Proven work experience as Operations Manager or similar role Knowledge of organizational effectiveness and operations management Excellent communication skills Leadership ability Outstanding organizational skills Having prior knowledge and experience working with Man Power...

1. Shall oversee the overall operational activities on a daily basis. 2. Should be able to contribute new innovative ideas as well as assist in strategically mapping-out, planning, and managing projects. 3. Should be able to communicate with management teams to successfully confirm execution of company processes. 4. The Operations Support Manager should be...