systems analyst

4 weeks ago


Cebu City, Central Visayas, Philippines Qualfon Full time
Job Summary

The systems analyst is responsible for monitoring and screening email alerts. Quantifying and providing a detailed analysis of the types of alerts received. Identifying those that need immediate attention and escalating the identified issue to the appropriate person or department.

Area of expertise (Skills)
  • Effective communication skills
  • A high level of motivation, flexibility, and the ability to work autonomously are critical.
  • Strong time management skills and the ability to manage multiple priorities and deadlines.
  • Data Management
  • Systems Management
  • Basic knowledge of Database (Oracle). API request and response behaviors
  • Proficient in Microsoft Office, particularly Excel
  • Knowledge of analytical tools such as Glassbox, Splunk, SQL, TAS, JIRA, and Clarify.
  • High level of analysis and decision-making
    • Analytical Capacity on Trends and Sequences logics looking forward to detecting areas of opportunities on a daily, weekly, and monthly basis.
    • Analytics skills on critical alerts for the business operations and potential risks in the transactions and system development additionally run detailed SQL reports detailed-oriented.
Other Skills and Experiences (Min)
  • Bachelor's degree preferably in IT or equivalent combination of education and experience.
  • At least 6 months of BPO experience is desirable.
  • At least 6 months of experience in handling database
Education
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