Customer Support Coordinator

2 weeks ago


Manila, National Capital Region, Philippines Global Virtuoso, Inc. Full time
Customer Support Coordinator

The Customer Support Coordinator plays a vital role in ensuring seamless customer interactions, process optimization, and scalable solutions. This position involves identifying and documenting key processes, guaranteeing system operations, and delivering exceptional customer support.

Duties & Responsibilities
  • Develop and refine customer support processes within the Intercom platform.
  • Manage incoming customer inquiries and provide timely and effective solutions.
  • Identify opportunities for process improvement and implement changes to enhance efficiency.
  • Create detailed documentation of support processes and best practices.
  • Analyze customer data to identify trends and areas for improvement.
  • Collaborate with the team to ensure seamless customer support operations.
Requirements
  • College Graduate
  • Minimum of 2 years of work experience in the BPO or logistics industry, preferably with shipping assistance experience.
  • Skilled in building, documenting, and refining processes as they evolve.
  • Exhibits a high degree of flexibility and responsiveness to changing conditions and priorities.
  • Strong focus on precision and thoroughness in all aspects of work.
  • Proactive and able to work independently, taking initiative to drive projects forward.
  • Strongly organized and detail-oriented with a strong work ethic.
  • Proven experience in customer support, preferably in a fast-paced environment.
  • Strong understanding of logistics or related industry.
  • Proficiency in using Intercom or similar customer support platforms.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Proactive and results-oriented mindset.


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