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Lead Network Voice Engineer

2 months ago

Pasay, National Capital Region, Philippines Vestas Full time

Do you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to deliver Network and Core Infrastructure services for site rollout and continued operations. Our branches and end users' infrastructure access are crucial for Vestas.

Digital Technology Solutions > Digital Employee Experience & Infrastructure as a Service > Core Infrastructure & Network

Core Infrastructure & Network is part of Digital Technology Solutions reporting to the CIO of Vestas, where we are end-to-end responsible for the full stack Enterprise Network, from Global Access overall Network Security services to Data Center and Cloud Networking. We develop, deliver, and own strategies, roadmaps, governance, and day-to-day operations motivated by business demands and technology expertise.

With our vision "We Have You Covered" we embrace and drive Digitalization at Vestas through seamless, efficient, and well-operated Network services. We work in Agile products and are end-to-end responsible for all network access services globally, and as an Engineer, you'll engage in all stages of service, from design and development over implementation and roll out to governance and operations. As a Network Engineer, you'll combine your expert Network Engineering capabilities with solid Operations Governance insight working hands-on as well as guiding and mentoring your colleagues in the Operations team.

Responsibilities

As a Voice Operations Engineer, your initial key area is the continued rollout of infrastructure services through our continued (small and major) site rollout. These initiatives cover multiple platforms, where you'll;

  • Maintain our Global Platform
  • Configure per design and standards
  • Participate in Roll Out hypercare

As you get more familiar with our infrastructure and process, you'll take part in the daily operations of our entire access platform handling incoming requests and incident tickets, acting on preventive monitoring and alerting, and engaging actively in our e2e products with the architects and engineers for the continued development of our services.

Job Description and Key Responsibilities:

  • Candidates are responsible for the implementation, administration, and management of collaboration solutions such as, but not limited to, Cisco CUCM, CUC, UCCX, VG, CUBE, Webex, IP Phones, ATA
  • Candidates must have strong Cisco routing and switching/data/voice networking skills including SIP, MGCP, PRI, FXS/FXO, etc.
  • Creates and maintains detailed project plans, scopes of work, diagrams, and other technical documentation of the voice infrastructure
  • Candidates are responsible for creating, executing, and presenting acceptance tests such as User Acceptance Test
  • Provide timely project status updates to stakeholders, project managers, and IT infrastructure management
  • Conducts/develops proactive maintenance designed to ensure optimal performance of the voice network
  • Assist in planning for the future strategy of telephony and contact center
  • Execute performance and statistical monitoring and develop procedures and best practices to improve the overall environment
  • Experience working in enterprise voice networks is desired and the ability to work in a time-sensitive situation and interface with senior management
  • Evaluate and maintain Telephony systems and design. Reviewing hardware, software, and vulnerabilities that may impact reliability and compliance
  • Provide timely recommendations and remediation maintaining voice infrastructure reliability and compliance
  • Collaborates with Product Owners, Technology owners, Dev Team members, Architects, and Chapter Leads to assess Telecommunications needs related to voice and data networks
  • Provides technical and administrative direction to peers by conducting training on IP Telephony, Contact Center, upgrades, and preventive maintenance
  • Implement and maintain processes, procedures, and associated plans for network infrastructure including administration, usage, and disaster recovery
  • Document standard operating procedures, diagrams, and training materials for use by the team

Qualifications

  • Candidates must possess a Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent
  • Candidates must have at least 3+ years of experience deploying, administering, or troubleshooting enterprise routing, switching, or collaboration solutions
  • Professional certifications CCNA Voice, Collaboration or equivalent is a valuable asset
  • Must have a working knowledge of switches, routers, and collaboration solutions from Cisco or an equivalent brand
  • Experience in managing Verba Recording and Farlon Switchboard is desirable
  • Knowledge of MS Teams Voice is beneficial
  • Hands-on experience in programming languages such as PHP, Python, etc.
  • Unix/Linux knowledge is a valuable asset
  • Experience with Network technologies such as DNS, DHCP, Cisco ISE, DNAC Wireless Local & Flex is a valuable asset.
  • Hands-on experience with network monitoring and troubleshooting tools such as Splunk, Wireshark
  • Excellent judgment and solid decision-making skills
  • Good interpersonal skills/communication skills
  • Ability to work in a fast-paced environment with minimal supervision
  • Good problem-solving skills and ability to meet demanding time constraints
  • Relevant but not mandatory skills: Experience working with ServiceNow and governance process
  • Fluent English in speaking and writing is a prerequisite

Competencies

We work as a team, and as a team, we will achieve our goals, you therefore need to enjoy collaboration with many stakeholders and colleagues to deliver global network solutions modular, cyber capable, and operational. We have a user-centric approach with a focus on business continuity and cyber competence. This means our services are delivered in high quality and are seamlessly anchored between our architects and operations (DevOps) with continuous feedback and improvement being a key competence.

  • You are enthusiastic as a person, both regarding your working habits - being committed, systematic, and motivated - and towards your colleagues asking for your expert consultancy
  • You are able to work on both projects and support activities in parallel
  • We operate in an environment that evolves quickly, which requires your willingness to adapt and embrace the possibility of shifting priorities, as well as to undertake new tasks and initiatives
  • You show curiosity and a natural desire to scrutinize assignments for the greater good of the solution

What we offer

We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal as well as professional growth.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 30th of September 2024.

Additional Benefits

  • Fitness Subsidy
  • Retirement Benefit Plan

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link,

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.