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Technical Subject Matter Expert

1 month ago

Pasay, National Capital Region, Philippines JK Network Services Full time
Job Title: Technical Subject Matter Expert

We are seeking a highly skilled Technical Subject Matter Expert to join our team at JK Network Services.

Job Summary:

The successful candidate will be responsible for troubleshooting and resolving technical issues of clients, addressing customer inquiries and questions in a timely manner, and providing expert technical support.

Key Responsibilities:
  • Provide technical support to clients via email and voice
  • Troubleshoot and resolve technical issues related to Cybersecurity, Mac OS, and other IT systems
  • Develop and maintain knowledge of IT systems, software, and hardware
  • Collaborate with cross-functional teams to resolve complex technical issues
Requirements:
  • Bachelor's/College Degree in Information Technology
  • Experience as a Subject Matter Expert
  • Experience in Technical Support
  • Experience in email/voice support
  • Familiarity with Cybersecurity, Mac OS
What We Offer:

Competitive salary, opportunities for professional growth and development, and a dynamic work environment.