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Customer Service Supervisor

3 months ago

Manila, National Capital Region, Philippines Creditable Lending Corporation Full time

· Builds and improves processes and procedures.

· Remains calm in escalated customer interactions.

· Manages a team and has strong interpersonal skills.

· Demonstrates strong problem-solving and analytical skills.

· Communicates effectively with customers and colleagues.

· Creates customer service processes and procedures.

· Evaluates phone, email, and chat conversations.

· Investigates customer service issues as needed.

· Conducts customer surveys and focus groups.

· Completes customer service analytics reports.

· Makes data-driven recommendations.