Mgr Client Operations
3 weeks ago
Position Overview
The Client Operations Manager will be responsible for ensuring daily productivity amongst teammates. They provide a first level degree of escalation and should be able to make strategic systems or process decisions. They are also responsible for immediate teammate development, which includes identifying strengths and weaknesses, and organize necessary trainings, which would lead to further process improvement
What you'll do at Insight
- Lead a team of Client Ops teammates
- Manage Regional go to markets in conjunction with local senior Manager
- Collaborate and oversee development, communication, and coordination of sales programs help drive incremental business for the organization
- Assist in the creation and documentation of Standard Operating Procedures as well as interdepartmental policies and procedures
- Analyze and report on business metrics including but not limited to: work load statistics and recommend changes in procedures, and training needs
- Oversee the proper execution of Service Level Agreements to ensure they are consistently met or exceeded
- Assist with defining processes/procedures and handle the reporting function in monitoring the quantitative results of the team
- Drive results and assist Senior Manager in driving activity the team is measured on (e.
- Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
- Assist in special projects for clients and our sales teams
- Interacts with internal clients under the guidance of the immediate manager
- Bachelor's degree (B.
-5+ years of relevant work experience
- Consulting, project and change management skills and the ability to work effectively with a cross functional team are critical
- Demonstrated proficiency with Microsoft Office programs
- Ability to quickly master new content areas, effectively prioritize work and meet time sensitive project goals and metrics
- Strong analytical, decision making, negotiation and customer service, and written and verbal communication skills are necessary as well
- Strong decision making skills, which may have direct and significant impact on the achievement of department goals
The position described above provides a summary of some the job duties required and what it would be like to work at Insight.
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT.
As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow.
From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter.
Discover more at insight- Founded in 1988 in Tempe, Arizona
-$8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Learn about careers at Insight:
jobs.insight
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
-
Manager, Account Operations
3 weeks ago
Pasig, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full timeAccount Operations ManagerIf your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of our...
-
Client Operations Specialist
3 weeks ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: 97029 Position Overview The Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering...
-
Client Operations Analyst
3 weeks ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 96704 BASIC FUNCTIONPosition OverviewThe Client Operations Analyst is responsible for developing effective and efficient business processes and identifying automation opportunities within Client Operations. Incumbents provide analysis and reporting on departmental/group financials, revenue, expense, productivity, and other strategic...
-
Client Operations Analyst
1 month ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 96704 BASIC FUNCTIONPosition OverviewThe Client Operations Analyst is responsible for developing effective and efficient business processes and identifying automation opportunities within Client Operations. Incumbents provide analysis and reporting on departmental/group financials, revenue, expense, productivity, and other strategic...
-
Client Operations Specialist Sr
3 weeks ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: 96821 BASIC FUNCTION Position Overview The Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to:...
-
Client Operations Specialist Sr
2 weeks ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: 96542 Position Overview The Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering...
-
Client Operations Specialist Sr
2 weeks ago
Pasig, National Capital Region, Philippines Insight Full timeRequisition Number: 97083 BASIC FUNCTIONPosition OverviewThe Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call...
-
Client Operations Specialist Sr
2 weeks ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 96821 BASIC FUNCTIONPosition OverviewThe Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).This involves, but is not limited to: quoting, ordering and account management, mailbox and call management,...
-
Client Operations Specialist Sr
1 month ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 96821 BASIC FUNCTIONPosition OverviewThe Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).This involves, but is not limited to: quoting, ordering and account management, mailbox and call management,...
-
Client Operations Specialist Sr
3 weeks ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 96542 Position OverviewThe Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part...
-
Client Operations Specialist Sr
3 weeks ago
Pasig, National Capital Region, Philippines Insight Full timeRequisition Number: 96542Position OverviewThe Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part...
-
Client Operations Specialist Sr
1 month ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 96542 Position OverviewThe Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part...
-
Finance Manager
3 weeks ago
Pasig, National Capital Region, Philippines Offshore Outsource Operations, Inc. Full timeWe are an innovate BPO solutions team that delivers cost-effective results to our clients, we work hard and play hard, enjoying what we do. We have a strong focus on customer service, operating in a supportive and collaborate office. All employees must work from the office to maintain our levels of collaboration and support.About the OpportunityAn exciting...
-
Client Success Manager
1 month ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timePOSITION OVERVIEWThe Client Success Manager is a key liaison between the Client and the Services teams within Insight including leading regular interactions with clients, training the client on how to engage our services, analysing and presenting data, acting as a point of escalation, partnering with operational teams on client concerns, recommending good...
-
Client Success Manager
2 weeks ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH POSITION OVERVIEWThe Client Success Manager is a key liaison between the Client and the Services teams within Insight including leading regular interactions with clients, training the client on how to engage our services, analysing and presenting data, acting as a point of escalation, partnering...
-
Client Services Manager
2 weeks ago
Pasig, National Capital Region, Philippines ResultsCX Full timeClient Services Manager (Account Operations)If your idea of customer success is based on a motivation to help others find solutions to their challenges our Client Services Manager (Account Operations Manager) is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client...
-
Client Services Manager
3 weeks ago
Pasig, National Capital Region, Philippines ResultsCX Full timeClient Services Manager (Account Operations Manager) Full time Add expected salary to your profile for insights If your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in...
-
Client Services Specialist
3 weeks ago
Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full timeThe Client Services Specialist is responsible for daily operational tasks relating to the administration and implementation of Credentialing Examinations for clients, as well as assisting department directors and leadership with projects and deliverables related to specific client assignments. Provide daily customer service support to clientsClient setup and...
-
Client Services Manager
3 weeks ago
Pasig, National Capital Region, Philippines Michael Page Full timeAbout Our Client A global fund administrator firm providing high quality personalised investor services, helping clients and sector to stay compliant, and acting as a guardian in facilitating client's investments. Job Description Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or...
-
Client Services Supervisor
3 weeks ago
Pasig, National Capital Region, Philippines Satellite Office Full timeKEY RESPONSIBILITIES & DUTIESNEW ACCOUNT SETUP Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding & due-diligence exercisesONBOARDING & OPERATIONAL SUPPORTConduct onboarding for new hires and nurturing long-term client and staff relationshipsEstablish a clear understanding of the client's tactical &...