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Customer Success Partner

3 months ago

Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Key responsibilities of the role include:

Be a trusted advisor to your clients & the "go to" person for their strategic account needsBe an advocate for you client across giant internal teams, instigating corrective action tracking and issue resolutionMaintaining and adhering to contractual agreementsIdentifying and developing multi-level relationships with key decision makers to ensure retention and relationship stabilityNavigating complex issues, both technical and non-technical, using sound judgment and data to make decisions that are best for your clientsConducting regular business reviews using value-add propositions to mitigate client risk and enhance background screening programsChampioning successful client outcomes and innovative ways to improve our service deliveryDeveloping strategic account plans to grow client revenue in screening and across group and achieve world-class client satisfaction
Your ideal experience & competencies

You can only excel in this role with:
Ability to effectively communicate with senior level decision makers within organizations and successfully handle objectionsAbility to demonstrate a high knowledge and clear understanding of GDPR/Data protection and all aspects of handling and processing personal data.Strong program management, presentation, and negotiation skills Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients

Work LocationEastwood Site (18th Floor, Citibank Square, Eastwood City Cyberpark, Bagumbayan, Quezon City, 1110 Metro Manila)

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.