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Helpdesk Analyst
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Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.Proven experience as a Helpdesk Analyst or in a similar IT support role, preferably in a BPO setting. Strong knowledge of Windows operating systems, Microsoft Office Suite, and common software applications.With Good Communication skills (spoken and writing).Strong problem-solving and analytical skills to identify and resolve technical issues efficiently.Exceptional customer service skills, including patience, empathy, and the ability to handle customers professionally.
