IT Support Analyst

3 days ago


Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time

Core responsibilities

Provide Ambit system and technical support to both internal and external customer/user. Facilitate prompt incident troubleshooting, resolution, or escalation as appropriate.Escalate and follow up incident/request sent to Application Vendor and third parties. Participate in production release, patching and configuration. Take part in system maintenance and environment management. Produce system support document and knowledgebase. Required Skills and Qualifications

Qualifications

IT engineering degree or similar ITIL V3 or ITIL 4 Foundation CertificationSupport experience with SQL Server, C#, Azure DevOps, Integration/APIKnowledge of Asset/Auto Finance system is desirable. Experience with C# is desirable. Experience 2+ years' experience in Application Support in financial services or other industry Decent knowledge and experience in ITIL processes specifically Incidents, Problems and Change Strong analytical and problem-solving capabilities An understanding and deep empathy for working with a broad range of business stakeholders and staff, specifically to understand their challenges and deliver business outcomes. Knowledge of technologies (including new and emerging) Ability to influence business outcomes through first class written and verbal skills. Strong stakeholder management Be flexible and be part of on-call/after-hour/shift-work roster as requiredExperience with data transformation involving Common Message Models, including XML, JSON, CSV or fixed width. Experience with custom SDLC processes such as code versioning, packaging, test driven development (TDD), continuous integration, test automation, code analysis, and code quality metrics.

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