Associate Director Service Delivery
2 days ago
Job Title:
Associate Director Service DeliveryJob Description
- Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs
- Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives
- Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)
- Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance
- Directs and manages all components of capacity planning inclusive of resource groups
- Owns success of the financial performance of client programs
- Directs and oversees client invoicing to ensure accuracy
- Leads client projects and initiatives to enhance program performance
- Negotiates as a core team member in the delivery of our contractual obligations
- Creation and execution of quarterly business reviews and executive review
- Provides significant input on budgets, financial analysis and pricing models
Candidate Profile
- Extensive experience leading service delivery strategy
- Proven experience of managing operations within a contact centre environment
- Experience managing P&L
- Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates
- Advanced Microsoft Office skills
- Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-riented business environment.
- Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management
- Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
- Demonstrated ability to lead and mentor team on developing lasting customer relationships
- Extensive understanding of the organization's business operations and industry.
- Advanced ability to comprehend, analyze, and interpret
- Strategic thinker with demonstrated ability to influence
- Demonstrated ability to find win-win outcomes in negotiation
Location:
PHL Makati City - GloriettaLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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