Associate Director Service Delivery

2 days ago


Davao City, Davao, Philippines Concentrix Full time

Job Title:

Associate Director Service Delivery

Job Description

  • Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs
  • Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives
  • Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)
  • Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance
  • Directs and manages all components of capacity planning inclusive of resource groups
  • Owns success of the financial performance of client programs
  • Directs and oversees client invoicing to ensure accuracy
  • Leads client projects and initiatives to enhance program performance
  • Negotiates as a core team member in the delivery of our contractual obligations
  • Creation and execution of quarterly business reviews and executive review
  • Provides significant input on budgets, financial analysis and pricing models

Candidate Profile

  • Extensive experience leading service delivery strategy
  • Proven experience of managing operations within a contact centre environment
  • Experience managing P&L
  • Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates
  • Advanced Microsoft Office skills
  • Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-riented business environment.
  • Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management
  • Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
  • Demonstrated ability to lead and mentor team on developing lasting customer relationships
  • Extensive understanding of the organization's business operations and industry.
  • Advanced ability to comprehend, analyze, and interpret
  • Strategic thinker with demonstrated ability to influence
  • Demonstrated ability to find win-win outcomes in negotiation

Location:

PHL Makati City - Glorietta

Language Requirements:

Time Type:

Full time

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