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Operations Assistant Manager- Hotel Industry
2 months ago
Duties and Responsibilities:
Develop, implement and evaluate policies and procedures for the operation of the department or establishmentPrepare budgets and monitor revenues and expensesParticipate in the development of pricing and promotional strategiesNegotiate with suppliers for the provision of materials and suppliesRecruit and supervise staff, oversee training and set work schedulesNegotiate with clients for the use of facilities for conventions, banquets, receptions and other functionsResolve customer complaints.Assist the Operations Manager in his day-to-day operations.Assigns duties and observes performance to ensure adherence to hotel policies and established operating procedures.Provides training to staff.Acts as the hotel's public relations director and promotes the property within the hotel industry, local community, and trade associations.Monitor the guest feedback on Trip Advisor, OTA's, etc., and hotels GSTS and RSTS surveys.Receives and resolves or assists the Operations Manager in resolving guest complaints and service recovery process.Selects or assists in the selection of hotel staff and completes all new hire paperwork.Review employee performance and conduct personnel actions such as disciplinary actions and terminations.Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, Direct billing, etc.Assisting the Operations Manager during morning meetings or conducting the morning meetings in the absence of the Operations Manager.Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.Ensures the objectives and goals of Hotel and property owners work together to achieve brand positioning and success.Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.Assist Operations Manager in key property issues including capital projects, customer service, and refurbishment.Assist the Operations Manager in wage scale surveys and ensure employee wages are followed by the company and industry salary guidelines.Performs daily, weekly, and monthly property inspections.Ensures property, grounds, physical plant, and work areas are maintained to standard.Builds strong working relationships and communications with hotel staff, and other departments to ensure maximum operating effectiveness and fulfillment of special event needs. Cover shifts in all departments as scheduled by the Operations Manager.Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status reports to Operations Manager.Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.Performs sudden audits on rooms and other operating areas.Provide effective leadership to hotel team members.Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.Ensures effective, timely, and accurate communications flow about hotel policies and procedures.Assist the Operations Manager in all aspects of business planning.Must be available 24/7 in case to respond to any guest or employee emergencies. Corporate client handling and taking part in new client acquisition along with the sales team whenever required.Assisting in sales as and when required and developing strong sales prospects.Respond to audits to ensure continual improvement is achieved.Completes daily ship inspection/walk through to generate daily work list and follows up to ensure tasks are completed;Displays leadership and maintains professional presence.All Other duties as assigned by the Operations Manager or Management. Requirements:Bachelor's degree in Hospitality Management or Hotel & Restaurant Management;Business degree may be considered with management and hospitality experience;Minimum 5 years management experience at a full-service hotel or resort.Strong organizational skills and excellent verbal and written communication skills (English);Proficient in Microsoft Office;Available to travel and work a flexible schedule including long days for extended periods of time.