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Executive Escalation

3 months ago

Manila, National Capital Region, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Monitor escalations coming from ELC, GX, Executive Escalations Team or VPs funneled to B2B CXM Head/Leadership DUTIES AND RESPONSIBILITIES: Handles escalations endorsed by internal VIPs (VPs and up) Follows through T1 account concerns Ensures to comply with the policies and procedures Timely acknowledgement of email endorsements Accountable for the timely resolution of escalated concerns Ensure the proper encoding of cases in the case tracker Ensures that the internal and external customers are updated on the status of the escalation/s REQUIREMENTS: 5 years experience in Service Level Management, Operations Manager, Customer Experience Management or Relationship Management Cisco Networking, ITIL v3 Foundation certification preferred

No required membership in a professional organization Bachelor's Degree Computer Science, Information Technology or 5-year Engineering course like Electronic and Communications Engineering, Computer Engineer Make Your Passion

Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success.

If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.

We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and

Best Employer in the Telco category by Stevie's New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region.

We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of

Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.