Sales Support Associate I

4 weeks ago


Manila, National Capital Region, Philippines iSupport Worldwide Full time

Be a part of our fast-growing team and unchain all the possibilities


What is your mission?

We are looking for a highly organized, proactive, and detail-oriented Sales Support Associate I with strong communication and problem-solving skills to provide pre-sales and aftersales support to our customers and program managers.

You will provide the best service to our partner client by performing these tasks:

Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC).Act as a subject matter expert on brand products and customer onboarding process.Perform customer account management, ensuring correct account mapping in OSC and EBS, account set-up and relevant documents are kept up to date. Management of vendor portalsManage customer price listsRun necessary sales reports and provide sound analysisResearch charge backs and other errors/discrepancies (root cause analysis).Review, understand and communicate vendor business and compliance requirements.Work with customers, internal stakeholders, and sales reps to resolve PO issues.Work with Planning, Logistics and IT to resolve supply chain issues.Manage customer programs with cross functional teams.Respond to complaints and resolve issues in a timely manner to maximize customer satisfaction and loyalty.Partner and work across the sales and operations teams to achieve strategic targets.Initiate innovative ideas to increase process efficiency and improve customer experience.Perform special tasks and assignments as needed.
Who are we looking for?Minimum of 2 years' experience in the B2B industry, preferably in a BPO setup.Virtual Assistant experience is required.Advanced proficiency in Microsoft Suite.Bachelor's degree or equivalent experience.Experience in Order and Account Management is preferred.Proficient in Power BI and Google Workspace.Excellent written and verbal communication skills.Strong analytical and problem-solving abilities.Ability to understand client needs to boost customer engagement.Attention to detail with a high degree of accuracy.Initiative and effective task prioritization.Strong time-management, organizational, and problem-solving skills.Excellent interpersonal skills for working effectively with teams and individuals.Ability to handle sensitive inquiries or complaints while maintaining confidentiality.Adaptability to changing business requirements and deadlines.Strong work ethic, including punctuality and professionalism. Company Perks:Above-industry salary package and incentivesComprehensive HMO benefits and life insurance from day 1Free learning and development courses for your personal and career growthDynamic company eventsOpportunities for promotionFree meals and snacks

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