Customer Support Representative

1 week ago


Manila, National Capital Region, Philippines TDCX Philippines Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awards What's your mission?

As a Risk Account Specialist, you will be working with our e-Payment account to deliver #happier customer experience. E-Payment allows users from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses.

Support has always been at the core of e-Payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you'll communicate with users via multiple channels including phone, chat, and email. E-Payment users can ask tough questions. You'll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it.

Who are we looking for?

Bachelor's degree graduateMust have at least 2 years of BPO work experiencePreferably with omnichannel support experience (voice and chat/email)Experience with payments, risk, compliance, or the financial industry is an advantageAble and willing to work on a rotational shift pattern, which will include holidays and weekendsCan work onsite in Ortigas Center, Pasig City How to Apply?

Online

Source of Application: Job Boards - Jobstreet

Send us your application through Jobstreet and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via

Onsite

Source of Application: Job Boards - Jobstreet

Send us your application through Jobstreet and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm

*Terms and conditions apply.



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