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Sales Process and Automation Specialist

2 months ago

Manila, National Capital Region, Philippines DITO Telecommunity Corporation Full time

Overview

The Sales Process and Automation Specialist role has the following responsibilities:


• Subject Matter Expert and responsible in the creation of process documents, process development, continuous improvements, and overall process management as required by the Consumer Sales group


• Systems and solutions champion ensuring sales automation projects are rolled out effectively, timely and in the most cost-efficient manner


• Acts as the Point of Contact (POC) for all Sales Process-related concerns for the Consumer Sales Group

and will represent Sales in any inter-functional coordination and project involvement.


• To manage all process-related projects for Sales, liaise with the overall central office and PMO

ensuring projects and programs are aligned with the high-level corporate programs and activities

The ideal candidate should have a good mix of business processes and IT Skills, business thinking and client focused. This position is reporting to the Sales Process and Automation Manager under the Sales Management Support Team.

Functions

● Process Management

o Analyze and understand the business processes

o Design process solutions in accordance with standard design principles and conventions.

o Configuring new automated processes using core workflow principles that are efficient, well

structured, maintainable, and easy to understand.

o Creating and maintaining process documentation.

o Supporting existing processes and implementing change requirements as part of a structured

change control process.

o Support Sales Channel representatives in process reviews to ensure successful process roll-outs

o Problem solving issues that arise in day to day running of automated processes and providing

timely responses and solutions as required.

o Coordinate with org-wide central office for alignment on IT systems requirements

o Facilitate Process Kickoffs and Process Mapping workshops in support of the Sales Channel process

requirements

o Support Sales Process and Automation team in managing the team's Intake Management Process

and other operational processes for the team

o Responsible (PM) for sales channel enablement through systems, solutions and automation (i.e.

Dealer Management System, Sales Force Automation, Commission System, Reporting/Data Analytics System, etc.)

● Continuous Improvement

o Act as project manager to assist the Sales Channel teams for any continuous improvement initiatives

o Work within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.

o Support the Operational teams during the UAT and rollout phases

● Responsible in achieving all identified Key Performance Indicators (KPIs) as defined by the Sales Process and Automation Manager

● Performs any other duties and responsibilities in support of the Sales' and the group's direction and strategy.

Employment Standards (Competencies & Skills)


• Entrepreneurial


• Business Acumen


• Technical Skills


• Process Improvement Skills


• Leadership Skills


• Execution Excellence


• Detail Oriented


• Problem Solving and Analytical Skills


• Influence and Persuasion


• Standards Setting


• Innovation


• Continuous Learning and Improvement


• Creative Problem Solving


• Advocacy for Best Practice


• Customer First Orientation


• Service Mindset


• Accountability and Ownership of Customer Satisfaction


• Personal Values


• Leadership by Example


• Personal Integrity and Ethics


• Partner Management


• Strategic Alliances


• Business Acumen


• Operational Excellence and Efficiency


• Empowerment and Capability Building


• Excellent written and verbal communication skills and the ability to effectively communicate with identified touchpoints


• Strong organizational and presentation abilities


• Excellent presentation skills, logical thinking, and a keen sense of observation


• Ability to multi-task by working on BAU and project tasks simultaneously


• Comfortable to learn new technologies/software/systems


• Self-motivated and can work independently; Good work ethics and obedience to corporate

confidentiality agreements; willingness to submit to the entire on-duty arrangement; works with integrity; A good team player

Requirements

● Collegiate degree in business management, management engineering, information technology, management of information systems or any related course.

● Minimum three (3) years of experience in Technical Writing, Process Management, Continuous Improvement, or Project Management, or any similar experience. With IT or telco background preferred.

● Comprehensive and evident understanding of Process Mapping, Process Development, Continuous Improvement, or Project Management methodologies and best practices, and with the ability to understand business process requirements

● Good written skills with the ability to clearly document and explain business processes and automated solution designs.

● Good communication skills with the ability to present technical details to a non-technical audience.

● The ability to conceptualize automated solutions and understand the prescribed design architecture.

● An understanding of workflow-based logic and the ability to both understand a business process from a

workflow diagram, and to illustrate a written process description as a workflow diagram.

● The ability to work with a structured and methodical approach, combined with an inquiring mind.

● An understanding of formal change control procedures and disciplines.

● An aptitude for problem solving, with the ability to take a logical route to the source of an error.

● A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as

part of a team

● Knowledgeable in usage of Microsoft Products such as Excel, Powerpoint, Word, Visio and Teams.


• Have broad knowledge of functional areas such as risk management, time management, expense management, procurement management, overall management, scope management, communication management, and human resources management, etc.


• Applicants must be willing to work in BGC, Taguig City