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Quality Assurance and Support Officer

3 months ago

Manila, National Capital Region, Philippines Philsearch Consulting, Inc. Full time

Quality Assurance and Support Officer to the following locations:

IloiloLipaPampangaMuntinlupaNagaMeycauayanCommonwealthCebu DagupanTarlac Job Description: Conducts examination and validation on branches' compliance with established policies and procedures, internal control guidelines of the bank and other regulatory agencies.Identifies and recommends solutions to improve quality and efficiency of branch operations and delivery of standard services across all branchesPrepares exception reports and discusses with branch officers and staff the findings noted during branch visits and ensures refularizationPrepares and submit reports on operations review to QASU HeadReviews of correctness and completeness of branch transaction documents/records for audit and future referenceCoaches branches in proper implementation of servicing issuesGuides branch personnel on delivering excellent customer service/satisfactionin accordance with Bank's standardActs as BOH and Teller as the need arises during absences and mandatory leavesPerforms other duties and functions that may be assigned by management from time to timeEnsures full compliance with the Bank's policy and practices on environmental presentation and protection. Position Requirements: The candidate must be a graduate of any business- related course, Accounting, Banking/ Financial Services or equivalent.Comprehensive understanding of end-to-end branch operations, the ideal candidate must be willing to undertake field visits and temporary assignments nationwide.Advance communication skills in both written and oral