Technical Analyst 2-Support

2 weeks ago

Manila, National Capital Region, Philippines Oracle+NetSuite Philippines Full time
  • Serve as the first point of contact for employees seeking technical assistance over the phone or web or chat
  • Perform remote troubleshooting through diagnostic techniques
  • Analysis, validation and documentation as part of incident management lifecycle
  • Provide the best solution based on the issue and details provided by end user
  • Provide accurate information on IT products or services
  • Collaborate with others to resolve complex issues
  • Research un-resolved issues to the next level of support team
  • Strictly Adhere to SLAs and procedures
  • Record events and problems and their resolution in logs
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Monitor the ticketing queues and work on the Aging Tickets
  • Research solutions using available information resources
  • Stay current with system information, changes and updates
  • Other duties as assigned

    Career Level - IC2
    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
    When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
    We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
    Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
    We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.
    Disclaimer:
     Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
    * Which includes being a United States Affirmative Action Employer

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