Hotel Reservations Agent

7 days ago


Manila, National Capital Region, Philippines Peak Outsourcing, Inc. Full time

Job Summary: Customer Service Representative with strong communication and organizational skills, responsible for handling reservations, inquiries, and customer relations in a fast-paced environment.

Responsibilities:

  • Answer calls and handle reservations professionally
  • Respond to inquiries with professionalism
  • Use selling techniques for properties
  • Complete reports and respond to emails promptly
  • Provide information on hotels and surrounding areas
  • Assist loyalty members with inquiries

Qualifications:

  • Excellent customer relations and typing skills
  • Detail-oriented with strong organization and time management
  • Adaptable, and able to handle multiple priorities under pressure
  • Typing speed of 60 WPM
  • Strong data entry and Microsoft Office skills
  • Attention to detail and multitasking abilities
  • Customer relations experience, ideally in hospitality
  • Excellent English (French is a plus)
  • Flexible schedule, including weekends and holidays
  • Proficient in various software applications and property management systems

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