Research Analyst, Marketing Analytics

3 days ago

San Fernando, Central Luzon, Philippines TTEC Customer Care Management Philippines, Inc. Full time


Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Research Analyst, Marketing Analytics working remotely in the Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing
Under supervision, this position will gather, prepare, and analyze data for client sales and marketing programs. The individual will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports. The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management.

You'll report to the Director, Marketing Analytics. You'll impact the business, the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You'll

· Run and extract reports/data from internal and external systems or sources

· Perform checks to ensure data integrity and consistency

· Run manual and automated processes (ex. scripts, SQL stored procedures, loaders, PowerPivot refreshes, VB, etc.) to streamline cleansing and loading of data

· Create and fine tune queries necessary for performing voice/text analysis using speech analytics platforms

· Analyze qualitative & quantitative data, identify trends and improvement opportunities

· Conduct root cause analysis to determine underlying drivers behind performance gaps

· Provide data mining, root cause and trend analysis, deep dives, and data manipulation to effectively assess and communicate operational situations and strategies

· Assist with the preparation of business review documents for presentation to program operations teams and clients

What You Bring to the Role

· BS/BA required

· 2+ years of data science, business intelligence, or high-growth analytics experience

· Strong skills for data analysis and interpretation in Excel, PowerBI, PowerPivot, R, Python, SQL, and other tools

· SQL coding experience preferred

· Experience with data management - understanding of databases, SQL queries, ETLs, and data models (tabular, cube, etc.)

· Knowledge of CRM systems and data visualization/BI tools (ex. Salesforce, Tableau), and contact center metrics a plus

· Excellent communication and organization skills, above average knowledge of PowerPoint

· Problem solver and detail oriented, able to work within an ever-changing data environment

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

: PH-Central Luzon-Pampanga

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