Order Management Associate
3 days ago
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be awesome.
Required Skills and Qualifications
As the Data Analyst, you will play a critical role in analysing data across our digital platforms to drive informed decision-making. This role will focus on interpreting complex data sets, identifying trends, and providing actionable insights that contribute to the optimisation of our global online business. The ideal candidate will have a strong analytical mindset, a deep understanding of eCommerce metrics, and the ability to communicate findings effectively to stakeholders.
Requirements:
Role Focus: Handling complex order processes and customer interactions, with an emphasis on enhancing sales and service operations through better customer service and automation.
Work Experience:
Required 2-4 years in order entry, customer service, or sales support, preferably within the skincare, beauty, or consumer goods industry. Experience in handling complex order processes and customer service in a manual and transitioning environment, with a preference for candidates from consumer goods, particularly skincare or beauty.
Skills
-Technical Skills: Strong data entry skills, proficiency in CRM systems, and ERP systems. Familiarity with Microsoft Office Suite is also required.
-Soft Skills: Excellent communication skills, both verbal and written, attention to detail, proactive problem-solving, and a customer-first attitude.
Platforms/Software Requirement
-ERP System: JD Edwards
-Other Software: Microsoft Office Suite, including Outlook and SharePoint
Evidences for Success
-KPIs to Measure Success: Order accuracy, response time, customer satisfaction, and possibly the ability to work with manual processes.
-Behavioral Assessment: Alignment with the company's mindsets and behaviors, focusing on collaboration, credibility, openness, and safety.
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