Customer Sales Representative-BGC

2 weeks ago


Manila, National Capital Region, Philippines TATA Consultancy Services (Philippines) Inc. Full time

You will answer incoming calls, emails and chat from Customers to respond to billing and product inquiries, and manage complaints, troubleshoot customer service problems, and provide general information.

You will be a member of the primary contact team for customers and will be responsible for assisting them with their query, request, and complaints. You will also inform the customers about various other relevant products, ways to self-service and how to find information online or mobile app, all this while projecting a professional image through voice and online interactions.

Customer Service Agent Job Responsibilities and Duties:

Answer incoming calls, respond to emails and chatsExplain company's features, products, and servicesMake billing adjustments in accordance with company policiesAssist customers with service or feature modifications on accountRespond to any disruption of service issuesOpen trouble ticket depending on the nature of the service issueAnalyze, isolate and diagnose customer service troubleRoute ticket to appropriate department for resolutionProvide existing trouble ticket status to customersCoordinate customer premise visit with on-ground teamEscalate customer complaints in accordance with company policiesApply card payments, fund transfer, and check payments to customer accountsRespond to any customer general inquiries andRedirect calls not related to the services Customer Service Agent Qualifications and Skills: Bachelor's DegreeProficient in relevant computer applications and systems0-2 years of experience in a call center environmentKnowledge of customer service practices and principlesProfessional phone etiquetteExceptional listening and conflict resolution skillsExcellent data entry and typing skillsSuperior listening, verbal and written communication skillsAbility to handle stressful situation properlyWillingness to co-operate with others and work to team and business goalsWorking availability during operational hours and working to a rotating roster. Weekend and evening work will be required.

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