IT Helpdesk

2 months ago

Manila, National Capital Region, Philippines Emapta Full time

A Bright Future Awaits in Real Estate Tech

Ready to propel your career on a global scale without ever leaving the country? As a T1 Support Specialist in the real estate and IT industry, you'll immerse yourself in a world of international opportunities. Picture yourself providing exceptional customer service and product support while continually expanding your expertise in real estate technology. Your role will be pivotal in ensuring client satisfaction, driving service enhancements, and meeting critical support metrics. Embrace a career path that offers unparalleled exposure to global markets, innovative technologies, and diverse professional landscapes. Join us and embark on a journey where you'll not only elevate your skills but also shape the future of the real estate industry worldwide.

Career Snapshot

Employment type: Full-time
Shift: Mon - Fri; 7AM - 4PM
Work setup: Hybrid, Makati
Perks: Day 1 HMO, Global career opportunity, Work-life balance

Your Mission and Impact

Provide excellent customer service and product supportUnderstand and continuously improve knowledge of the IRE suite of productsPerform all tasks with a genuine customer focus to identify and respond to customers' needsContribute to internal development and the continuous improvement of service to ensure client retentionRecord more complex issues and escalate as neededEnsure all Support Metrics are achieved (CSAT, SLA/First Response, Sample Checking, Productivity)The Talent We Seek

Essential:

Exceptional written and verbal communication skillsGreat organizational and problem-solving skillsAbility to build and maintain strong internal and external relationshipsProven ability to learn new software applicationsDemonstrated experience working in a team environmentDesired: Relating to Others Negotiating and influencingOpen and honest communication Thinking Style Logical and lateral thinkingSolution-focused and able to see multiple perspectives & the big pictureAdaptable and analytical and interpretive thinkingManaging ThemselvesEnergetic and responsibleHigh initiative and maintaining integrity & confidentiality Relationships (Identify who they will be working closely with) Clients Head of SupportT1 Support SpecialistsImplementation SpecialistsT2 Support SpecialistsTraining ConsultantsWhy You'll Love Working HereDay 1 HMO coverageDayshift scheduleHybrid arrangementPrime office locations with free unlimited access to the gymGreat work cultureDirect exposure to international clients and cutting-edge technologiesStandard government and Emapta benefitsCareer growth opportunitiesDiverse and supportive work environmentFun employee engagement activitiesAbout Inspect Real Estate

Our client, Inspect Real Estate, is a global software company specializing in tech solutions for the real estate industry. With products designed to streamline the daily tasks of agents and property managers, they help users save time and be more productive. From booking inspections to managing applications and tracking keys, their solutions address the day-to-day frustrations of the property industry. Established in 2011, IRE has assisted over 100 million property enquiries and is trusted by over 3,000 real estate agents across Australia, New Zealand, and the UK. Their commitment to customer support and innovative technology has made them a leader in the industry.

Welcome to Emapta Philippines

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience

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