Bartender
2 weeks ago
Highly skilled Bartender sought to deliver exceptional customer service and maintain a clean and organized bar environment in a fast-paced setting.
The ideal candidate will possess excellent communication skills, knowledge of various liquors and beverages, and the ability to multitask in a busy environment. They will also be responsible for maintaining inventory, ordering supplies, and participating in the creation of new beverage menus.
Responsibilities:
- Offer guests high-quality service, adhering to company policies and procedures.
- Prepare mise en place for operation, including garnishes, ice, bottled and canned drinks.
- Ensure hygiene and cleanliness of the bar at all times.
- Follow opening and closing checklists on a daily basis.
- Greet and welcome guests as they arrive at the bar.
- Present the menu and make recommendations.
- Assess guest needs and requirements.
- Take accurate orders and note preferences and special requests.
- Mix drinks, cocktails, and other bar beverages in compliance with company standards.
- Maintain complete knowledge of and abide by liquor regulations.
- Multi-task between taking orders and mixing drinks and collecting payment during busy hours.
- Accountable for daily, weekly, and monthly inventory of the bar area.
- Order all necessary supplies to ensure the bar is well-stocked.
- Participate in creating new beverage menus for the outlet.
- Responsible for cleaning and maintaining bar equipment.
- Report any discrepancies or concerns to management.
- Ensure proper handover and endorsement to incoming shifts.
Complaint Management:
- Attend to customer complaints and apply the H.E.A.R.T method:
- Hear: Listen to what the customer is saying.
- Empathize: Put yourself in the customer's shoes.
- Apologize.
- Respond: Solve the problem.
- Thank: Thank the customer for bringing the problem to your attention.
Qualifications:
- At least High School graduate.
- Preferably at least one year of service experience in a high-end establishment.
- Experience in creating beverage menus and cocktail recipes.
- Strong skill in upselling or suggestive selling.
- Knowledge of inventory or stock taking.
- Strong interpersonal skills.
- Excellent customer service skills.
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