Bartender

2 weeks ago


Manila, National Capital Region, Philippines Newport World Resorts Full time

Highly skilled Bartender sought to deliver exceptional customer service and maintain a clean and organized bar environment in a fast-paced setting.

The ideal candidate will possess excellent communication skills, knowledge of various liquors and beverages, and the ability to multitask in a busy environment. They will also be responsible for maintaining inventory, ordering supplies, and participating in the creation of new beverage menus.

Responsibilities:

  • Offer guests high-quality service, adhering to company policies and procedures.
  • Prepare mise en place for operation, including garnishes, ice, bottled and canned drinks.
  • Ensure hygiene and cleanliness of the bar at all times.
  • Follow opening and closing checklists on a daily basis.
  • Greet and welcome guests as they arrive at the bar.
  • Present the menu and make recommendations.
  • Assess guest needs and requirements.
  • Take accurate orders and note preferences and special requests.
  • Mix drinks, cocktails, and other bar beverages in compliance with company standards.
  • Maintain complete knowledge of and abide by liquor regulations.
  • Multi-task between taking orders and mixing drinks and collecting payment during busy hours.
  • Accountable for daily, weekly, and monthly inventory of the bar area.
  • Order all necessary supplies to ensure the bar is well-stocked.
  • Participate in creating new beverage menus for the outlet.
  • Responsible for cleaning and maintaining bar equipment.
  • Report any discrepancies or concerns to management.
  • Ensure proper handover and endorsement to incoming shifts.

Complaint Management:

  • Attend to customer complaints and apply the H.E.A.R.T method:
  • Hear: Listen to what the customer is saying.
  • Empathize: Put yourself in the customer's shoes.
  • Apologize.
  • Respond: Solve the problem.
  • Thank: Thank the customer for bringing the problem to your attention.

Qualifications:

  • At least High School graduate.
  • Preferably at least one year of service experience in a high-end establishment.
  • Experience in creating beverage menus and cocktail recipes.
  • Strong skill in upselling or suggestive selling.
  • Knowledge of inventory or stock taking.
  • Strong interpersonal skills.
  • Excellent customer service skills.


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