Customer Technical Lead III
4 weeks ago
The Customer Technical Lead acts as a technical specialist for the customer base, providing efficient, timely, and well-communicated support for break-fix issues or service and work requests. The primary objective is to delight customers throughout the support lifecycle of any ticket raised, maintaining ownership of the original fault and acting as the main point of contact between the customer and the service desk. This role will support the full range of Bedroq services, assisting and managing IT issues that are not within the Bedroq range of services. The individual is expected to spend a significant amount of time working directly with clients via telephone/email support, bringing operational experience, working independently and un-supervised. The main responsibilities include maintaining a CSAT score of 8+, reducing escalations into the Engineering team, ensuring no phone calls are missed, and ensuring 1st line team completes 100% of new user requests on time. Other responsibilities include training the first line team, acting as a technical escalation point, logging tickets, opening and resolving incidents and problems, and handling incoming faults professionally and courteously. The ideal candidate is an expert with experience working as a senior service desk engineer, supervisor, or team leader, managing and working with SLA's & KPI's, managing customers and maintaining high CSAT score, and experience with providing weekly/monthly reports on performance. The candidate should also have excellent verbal and written communication skills and proven experience working within the ITIL framework. Technical proficiency in server and storage hardware and software, proactive management, and monitoring & troubleshooting operational issues are also required. Knowledge of VMware Technologies, Cloud networking technologies, Scripting Languages, and experience supporting a SIP/VOIP telephony system is favorable.
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Technical Lead
3 weeks ago
Manila, National Capital Region, Philippines 10000 solutions llc Full timeWe are seeking a Technical Lead to join our team at {company} and lead our software development team to success.The successful candidate will have a strong background in software development and a proven track record of leading high-performing teams.Key responsibilities will include:Main ResponsibilitiesLead a team of software developers to deliver...
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Mainframe Technical Lead
1 month ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full timeJob Title: Mainframe Technical LeadLocation: Makati City (Hybrid, mostly WFH onsite as needed)Job Summary:We are seeking a highly skilled Mainframe Technical Lead to join our team at Nityo Infotech Services Philippines Inc. The ideal candidate will have a strong background in Mainframe Development and experience in leading a team.Key Responsibilities:Lead a...
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Expert Technical Lead
3 weeks ago
Manila, National Capital Region, Philippines Hunters hub Incorporated Full timeHunters Hub Incorporated is seeking a highly skilled Expert Technical Lead to join our team. The ideal candidate will possess 10+ years of experience in data architecture and software engineering, preferably in the oil & gas industry. Key responsibilities include:Leading technical teams and projects, ensuring timely delivery and high-quality...
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Technical Systems Integration Lead
3 days ago
Manila, National Capital Region, Philippines JOB MATCHMAKER Full timeJob Title: Technical Systems Integration LeadAbout the Role:We are seeking a highly skilled Technical Systems Integration Lead to join our team at Job Matchmaker. As a key member of our organization, you will be responsible for building and integrating information systems to meet our company's evolving needs.Key Responsibilities:Assessing our current systems...
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Technical Java Specialist Lead
4 days ago
Manila, National Capital Region, Philippines Neksjob Full timeAt Neksjob, we are looking for an exceptional Technical Java Specialist Lead to join our team. In this role, you will be responsible for developing and maintaining enterprise-level applications using Java technologies.We offer a competitive salary of $120,000 per year, commensurate with experience, plus benefits and opportunities for growth and professional...
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Azure API Management Technical Lead
4 days ago
Manila, National Capital Region, Philippines LEX iSolutions Philippines Full timeJob DescriptionWe are seeking a seasoned Azure API Management Technical Lead to join our team at LEX iSolutions Philippines. The successful candidate will have a minimum of 3-5 years of experience working with Azure APIM or similar API management platforms.
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Finance/Accounting Officer
4 weeks ago
Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full timeResponsibilities include leading migration to Business Central, conducting business process reviews, validating file formats, and utilizing standard reports. Key tasks include: Migration from MSNavision to Business CentralBusiness Process ReviewFile format validationStandard report utilization and customizationUser Acceptance Test (UAT)Master Data Entries...
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Mainframe Technical Lead
4 days ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full timeNityo Infotech Services Philippines Inc. is seeking a highly skilled Mainframe Technical Lead to join our team in Makati City. The ideal candidate will have at least 4+ years of experience in Mainframe Development and a strong track record of leading teams.About the RoleThis role involves overseeing a team of developers working on various mainframe projects....
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Technical Support Expert
4 days ago
Manila, National Capital Region, Philippines PhilCentro Technologies, Inc. Full timeJob Title: Technical Support Expert - Customer EngagementAbout the Role:We are seeking a highly skilled Technical Support Expert to join our team at PhilCentro Technologies, Inc. This individual will be responsible for providing exceptional customer service and technical support to our clients.About You:To succeed in this role, you should have a strong...
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Customs Team Lead
4 weeks ago
Manila, National Capital Region, Philippines DSV International Shared Services Inc. Full timeWe're seeking a Customs Administration professional to lead our Shared Service Center team. The ideal candidate has a Bachelor's degree in Customs Administration, strong logistics knowledge, and excellent communication skills.Key Responsibilities:Education and Skills:Graduate of Bachelor of Science in Customs AdministrationFreight-forwarding / logistics...
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Technical Lead
2 days ago
Manila, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob DescriptionWe are seeking a highly skilled Technical Lead with expertise in Java Enterprise Edition to join our team at TASQ Staffing Solutions. This is a full-time position that offers a competitive salary and opportunities for growth and development.Job Summary:This role involves leading daily team meetings, providing guidance on project progress, and...
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Leading Senior Team Lead
4 days ago
Manila, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Title: Leading Senior Team LeadJob DescriptionWe are seeking an experienced and skilled Senior Group Lead to join our team at BEST CAREERS AND OPPORTUNITIES.Job OverviewThis senior-level position is responsible for managing a team of team leaders, maintaining various matrices defined by clients, and handling customer care issues and service problems. The...
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Senior Business Project Lead
2 weeks ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeJob DescriptionSenior Business Project LeadNityo Infotech Services Philippines seeks a Senior Business Project Lead to lead Functional/Technical projects from initiation to delivery. The ideal candidate should have 15-20 years of experience as a Lead/Manager, with a strong background in project planning and management, MS Project, and Agile/Waterfall...
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Project Manager
4 weeks ago
Manila, National Capital Region, Philippines I2S BusinessSolutions Inc. Full timePROJECT MANAGER at least 3 years and up of experience in PMO.a. Accountable for multiple projects by coordinating with various project managers and stakeholdersb. Reporting to the stakeholders for statusc. Manages the project budget along with the project owners - depends on projectd. Business functional and technical knowledge, and experience in...
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Technical Director
1 month ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Philippines Job OpportunityWe are seeking a skilled Technical Lead to join our team.Job SummaryThe Technical Lead/Developer will be responsible for the development and implementation of projects assigned to the team, ensuring that functional, operational, and compliance requirements are met.Key ResponsibilitiesStudy and develop projects...
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Technical Director
1 month ago
Manila, National Capital Region, Philippines Adaca Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Lead to play a pivotal role in shaping our product roadmap, prioritizing features and tasks, and ensuring our product meets the highest standards of quality and innovation.Key ResponsibilitiesLead the development and implementation of the product roadmap, aligning with the company's...
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Technical Business Solutions Specialist
3 weeks ago
Manila, National Capital Region, Philippines RecruiterPH Full timeJob SummaryWe are seeking a highly skilled Technical Account Manager to join our team at RecruiterPH. As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with assigned clients and their stakeholders. You will oversee all technical aspects of client projects, including technology health, and work closely...
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Pega Technical Support Specialist
4 days ago
Manila, National Capital Region, Philippines Gratitude Philippines Full timeGratitude Philippines: Pega Technical Support Specialist**Job Summary:**We are seeking an experienced Pega Technical Support Specialist to join our Managed Services team in the Philippines. In this role, you will provide technical support and assistance to clients using Pega software.**Key Responsibilities:**• Provide high-quality technical support via...
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Electrical Design Engineer
4 weeks ago
Manila, National Capital Region, Philippines Power Dimension, Inc. Full timeJOB SUMMARYResponsible for interpreting client's requirements, researching new developments and innovations, and turning those ideas into technical plans. Consider cost, timeliness, effectiveness, and safety of new designs. Write and present reports.KEY RESPONSIBILITIESPlan the options for the design process for tendering and award projects that need design...
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Senior Technical Sales Professional
4 days ago
Manila, National Capital Region, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full timeJob Title: Senior Technical Sales ProfessionalAbout Phil-FIRST Human Resources and Services (FHRS) Inc.Phil-FIRST Human Resources and Services (FHRS) Inc. is a leading provider of innovative solutions and services to individuals and businesses alike.Salary:We offer a competitive salary for this position, estimated at approximately $40,000 per year, based on...