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Customer Service Representative, To Start ASAP

2 months ago

Manila, National Capital Region, Philippines MOVATE PHILIPPINES INC. Full time

About the role

Join our dynamic team at MOVATE PHILIPPINES INC. as a full-time Customer Service Representative based in Taguig City Metro Manila. This critical role will have you interacting directly with our valued customers, providing exceptional service and support to help resolve their inquiries and concerns.

What you'll be doing

Responding to inbound customer calls and emails in a professional and friendly mannerActively listening to customers to understand their needs and provide tailored solutionsAccurately documenting customer interactions and maintaining detailed recordsIdentifying opportunities to improve customer experience and escalating issues when necessaryAdhering to company policies and procedures to ensure consistent customer service deliveryContributing to a positive and collaborative team environmentWhat we're looking forPrevious experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industryStrong communication and interpersonal skills, with the ability to engage with customers and provide exceptional serviceExcellent problem-solving and critical thinking skills to effectively address customer needsProficiency in English, both written and verbalAbility to work in a fast-paced environment and adapt to changing prioritiesCommitment to delivering high-quality work and meeting performance targetsCollege graduates or at least has 6 months BPO experienceAgents responsible for handling voice, email and chat work (Blended Account)Can start Asap and work in BGC, Taguig.

What we offer

Competitive salary and bonus opportunitiesOpportunities for career advancement and professional developmentA supportive and collaborative work environmentAbout us

MOVATE PHILIPPINES INC. is a leading provider of customer service and business process outsourcing solutions. With a strong presence in the Asia-Pacific region, we are committed to delivering exceptional customer experiences and driving business success for our clients. Join our team and be a part of our exciting journey

Apply now and take the first step towards a rewarding career with MOVATE PHILIPPINES INC.