Partner Care Associate

7 days ago


Manila, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time

Job Summary: Responsible for handling customer inquiries, resolving issues, and assisting with transaction processing in a fast-paced environment.

  • Respond to customer queries and provide timely resolutions via phone and email.
  • Collaborate with the Operations Group to process transactions during system downtime or unavailability.
  • Coordinate with other branches to resolve payout concerns and ensure efficient transaction processing.
  • Manage the update, storage, and disposal of returned 24K cards.
  • Prepare certificates of transaction as requested by the Operations Group or external clients.
  • Keep the Branch and Partner informed of issue status and actions taken.
  • Provide support to the Partner and assist in resolving complaints and fraud investigations.

Requirements:

  • Graduate of any Bachelor's Degree in Business.
  • Excellent communication skills.
  • Willingness to work in a shifting schedule, including graveyard shifts.
  • Availability to work in Makati.
  • Fresh graduates are welcome to apply.

We celebrate diversity and are committed to promoting inclusion in our workplace. We consider all applicants based on the qualifications required for the role.



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