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Associate Manager

2 months ago

Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

Job Profile Summary:

The Contract Payee Associate Manager's primary responsibilities are managing the Contract Payee Associates and managing the workload and productivity of assigned team. This position is responsible for review and validation of document collection in compliance with SOC 1 policies and procedures to ensure that payments are processed with accuracy. This position is responsible for control and oversight of the PIF (Payment Intake Form) Workflow, updating the appropriate internal systems.

Responsibilities:


• Supervision, Development and Mentoring of Direct Reports

• Effectively balances workload across the team to ensure contractual commitments are achieved

• Ensures team members are trained and qualified to carry out their responsibilities

• Responsible for development and maintenance of the resource capacity plan and works with Financial Lifecycle Manager and Shared Services Director to ensure appropriate and timely resource levels

• Responsible for implementing process standards across Contract Payee Team

• Manage the input on vendor records and for assigned clinical trials ensuring that all payee records are established according to the terms of the Clinical Trial Agreement (CTA), specific to the PIF (Payment Intake Form);

• Responsible to quality review CTA and Payment Intake form setups to determine appropriate SAP vendor and payment method for Payments staff for assigned Sponsor's studies, inclusive of bank entry validation

• Review and approve Associate's Banking entry in DrugDev ERP (SAP B1), in compliance with Global Banking Standards

• Responsible for ownership and resolution of cases for PIF (Payment Intake Form) management

• Ensure support to the clinical trial sites is provided at DrugDev' levels of excellence through timely resolution of issues that are raised through email and/or phone contact

• Ensures work is SOC 1 compliant where appropriate

• Ensure that all PIFs are peer reviewed for accuracy as defined by SOC 1 policies and procedures, and peer reviews as assigned to ensure the accuracy of all vendor and contract records

• Other duties as assigned

Experience: Typically requires 2 - 3 years of prior relevant experience

Knowledge: Requires intermediate level knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education combined with experience.

Education: Bachelor's Degree-Business or Equivalent

Additional Work Experience:


• Related business experience

• Prior experience at a biotechnology company, CRO, pharmaceutical company preferred

Skills and Abilities:


• Must be customer focused and have excellent written and oral communication skills

• High energy, self-starter with the ability to work in a team environment as well as independently

• Able to think independently, and to analyze and solve problems creatively

• Strong time management and planning skills

• Detail oriented, analytical and the ability to meet aggressive deadlines

• Comfortable working in a global company environment

• Strong PC skills (i.e. Microsoft Office, Google, MS Project, SAP-Business One)