KYC Quality Review

2 weeks ago


Makati City, National Capital Region, Philippines ING Full time
Key functional responsibilities

  • Performing Quality Review on the CDD files:
  • End to end CDD review: aimed at discovery of potential quality errors in CDD files in a population.
  • Targeted review: to test for specific errors in completed CDD files.
  • Analyzing feedback on quality coming from Quality Assurance, Operational Compliance Dashboard, and other sources.
  • Determining focus areas for Quality Review and research questions.
  • Performing root cause analysis for the quality gaps, common errors identified.
  • Maintaining regular working relations with Processing Unit contacts e.g., Leads, SMEs, Signatories, etc. to perform indepth root cause analysis
  • Preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes.
  • Proposing potential improvements, preventive and mitigating measures.
  • Liaising with Global KYC end to end Pillar, WB CDD QC Lead on additional focus areas and improvement actions required.
  • In some cases, validating closure of the improvement actions to confirm the structural fix has been applied.
  • Organizing lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community
Other

  • Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms, and trackers.
  • Creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed.
  • Giving and asking for constructive feedback.
  • Partnering with local organizations and Global KYC team to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.

Required experience, skills and competencies:

  • 3+ years of relevant experience in AML/ CDD/ KYC in roles like CDD/KYC Analyst, Quality Control, Quality Assurance, and/or Subject Matter Expert.
  • Understanding of key regulations (FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC.
  • Academic level and preferably a certification in FEC, FATCA, CRS, ESR or AML expertise areas or willingness to achieve those certifications.
  • Risk awareness and ability to interpret research results and which mitigation measures need to be designed and implemented following the research results.
  • Independent, analytical thinker, natural curiosity and desire to improve. A growth mindset. ability to get people on board' and to influence change.
  • Proactive selfstarter, Can-Do, No Surprises and Positive mindset. Overall, you have a healthy work ethic and a willingness to collaborate.
  • Strong organizational and cultural sensitivity. Ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team; taking into account different cultures, languages and time zones etc.
  • Ability to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations.
  • Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
  • High fluency in English is a must.


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