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Junior Customer Service

2 months ago

Manila, National Capital Region, Philippines enablesGROUP Full time

JOB DETAILS
We are seeking a motivated and customer-oriented Junior Customer Service Specialist to join our e-commerce team. The ideal candidate will be responsible for providing exceptional support to our online customers, ensuring a seamless shopping experience. This role involves handling inquiries, processing orders, and resolving issues efficiently while maintaining a positive and professional demeanor.

Key Responsibilities:

Customer Support:

Respond to customer inquiries via email, chat, and phone, providing prompt and accurate information about products, orders, and policies.


Order Management:
Assist with processing customer orders, returns, and exchanges, ensuring all transactions are completed accurately and promptly.

Issue Resolution:
Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary.

Product Knowledge:
Maintain up-to-date knowledge of our product offerings, promotions, and policies to provide accurate information to customers.

Feedback Collection:
Gather and report customer feedback to help improve products and services.

  • Cross-functional Collaboration: Work closely with other departments, such as logistics and marketing, to resolve customer issues and improve the overall customer experience.

Documentation:
Maintain detailed records of customer interactions and transactions in our CRM system.

Continuous Learning:
Stay informed about industry trends and best practices in eCommerce customer service.

Qualifications:

  • Previous experience in customer service, particularly in eCommerce, is preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Personal Attributes:

  • Positive attitude and a passion for helping customers.
  • Ability to remain calm and professional under pressure.
  • Strong work ethic and a team-oriented mindset.