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Customer Relations Officer

3 months ago

Manila, National Capital Region, Philippines LIVEHEALTHY Inc Full time

About us

LIVEHEALTHY INC. "Innovating Naturally" WHO WE ARE Our Purpose: We are committed to providing nourishment to individuals and animals alike so they would live a full and healthy life. Our Mission: To give the human and animal health industries the most innovative, clinically-proven, healthy, natural, and safe ingredients and supplements. Our Vision: To be the prime provider of innovative natural solutions that cater to both human and animal health across the globe. WHAT WE DO At Livehealthy Inc., we advocate for the importance of health and wellness of everyone in the family, including pets. They, too, need proper care - that is why we dedicate ourselves to designing and promoting innovative and high quality products that empower veterinarians to provide effective treatments. Join our team of pet protectors and become a part of our goal to take pet wellness to the next level.

Qualifications & experience

A College Degree on any relevant fieldThe position level seeks an employee with 1-4 years of experience; however, new graduates are welcome to apply.Work in office and out in the fieldQuezon City residents are highly preferred for this role Tasks & responsibilities Customer Assistance: Responding to customer inquiries, concerns, and complaints via various channels such as phone, email, live chat, or social media.Product/Service Knowledge: Developing a comprehensive understanding of the company's products or services to effectively address customer questions and provide recommendations or solutions. Keeping up-to-date with product updates or changes.Order Processing: Assisting customers with placing orders, tracking shipments, processing returns, and handling exchanges. Ensuring accuracy and efficiency in order processing while adhering to company policies and procedures.Troubleshooting and Problem Solving: Identifying and resolving customer issues, technical difficulties, or product/service-related problems. Collaborating with relevant departments to find solutions and escalate complex problems when necessary.Customer Relationship Management: Building and maintaining positive relationships with customers by actively listening to their concerns, empathizing with their experiences, and providing personalized support. Ensuring high levels of customer satisfaction and loyalty.Communication and Documentation: Documenting customer interactions, inquiries, and complaints accurately in the company's CRM (Customer Relationship Management) system. Maintaining clear and professional communication with customers and internal teams.Process Improvement: Identifying patterns or recurring issues in customer inquiries and providing feedback to management for process improvement. Suggesting strategies to enhance the customer experience and streamline customer service operations.Quality Assurance: Monitoring and evaluating customer interactions to ensure adherence to company policies, procedures, and quality standards. Providing feedback to team members for performance improvement.Team Collaboration: Collaborating with cross-functional teams such as sales, marketing, and operations to coordinate efforts and provide seamless customer experiences. Sharing customer insights and feedback with relevant departments for continuous improvement. Benefits We offer generous incentives and bonuses for high performance