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Patient Relations Officer

1 month ago

Manila, National Capital Region, Philippines Asalus Corporation (IntelliCare) Full time

Deliver personalized assistance to confined members, ensuring service agreement implementation and gatekeeping.

Key Responsibilities:

  • Provide quality service to customers in their time of need.
  • Implement service agreements and ensure compliance.
  • Maintain accurate records and communicate effectively with members and colleagues.

Requirements:

  • 4-year degree in an allied medical field.
  • Experience in HMO settings is preferred but not required.
  • Strong knowledge of medical terminology and communication skills.
  • Ability to adapt to flexible schedules and work on call.
  • Basic computer literacy.

Personal Qualities:

  • Adaptable and goal-oriented.
  • Empathetic and able to build strong relationships.