Production Agent

1 month ago


Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time


Responsible to respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization.

Answer calls coming from potential and enrolled members of a US healthcare insurance company.

These calls are mainly on customer service - providing formation, requesting for help, following up on a previous concern, exploring new plans, cancelling existing plans, filing for appeals and/or grievances.


Responsible to respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization.

Atleast High School Graduates with or without experience.

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