Production Agent

3 weeks ago


Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time
**Customer Service Representative** Answer inbound calls from healthcare insurance company members, providing information, resolving concerns, and assisting with plan inquiries and appeals.

Respond to inquiries from providers and members on Eligibility and Benefits, Claims Inquiry, and Provider Inquiry pre-authorization.

Answer calls from potential and enrolled members, addressing customer service needs, such as providing information, requesting help, and following up on previous concerns.

Key responsibilities include:

  • Providing accurate and timely information to members and providers
  • Resolving customer concerns and issues
  • Assisting with plan inquiries and appeals
  • Maintaining confidentiality and professionalism

Requirements:

  • At least 2 years of college education or equivalent experience
  • Excellent English communication skills
  • Basic computer knowledge and operation
  • Ability to analyze and solve customer concerns
  • Ability to work in a team environment
  • Ability to adapt to a flexible schedule


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