Field Service Engineer

3 days ago


Manila, National Capital Region, Philippines Manpower Philippines Full time

Technical Service Specialist role involves providing on-site and phone technical problem resolution for Abbott Diagnostics customers.

Key responsibilities include developing customer relationships, building customer loyalty, and partnering with sales teams to maximize service upgrade opportunities.

Effective time management and cost of service management are crucial to minimize potential customer downtime and increase customer satisfaction.

Collaboration with cross-functional teams, including Technical Applications Specialist, Sales, and Global Service teams, is essential to achieve business and customer goals.

Key success factors include demonstrated ability to manage complex technical customer issues, prioritize and coordinate field repairs, and balance technical skills with customer interfacing skills.

Reporting line is to a District or Regional Service Manager, and the role requires collaboration with various teams to achieve business and customer objectives.

Qualifications include a bachelor's degree in engineering, life sciences, or related technical discipline, with a minimum of 2 years' experience in troubleshooting and instrument repair and maintenance.

Benefits include HMO, life insurance, 10 VL & 10 SL (per annum), and government-mandated benefits.

Key Responsibilities:

  • Provide on-site and phone technical problem resolution for customers
  • Develop customer relationships and build customer loyalty
  • Partner with sales teams to maximize service upgrade opportunities
  • Manage complex technical customer issues
  • Prioritize and coordinate field repairs
  • Balance technical skills with customer interfacing skills

Requirements:

  • Bachelor's degree in engineering, life sciences, or related technical discipline
  • Minimum 2 years' experience in troubleshooting and instrument repair and maintenance

Benefits:

  • HMO
  • Life insurance
  • 10 VL & 10 SL (per annum)
  • Government-mandated benefits


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