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HR Operations Supervisor

2 months ago

Manila, National Capital Region, Philippines Private Advertiser Full time

We are seeking a skilled and proactive HR Operations Supervisor to join our team in a BPO setting. The ideal candidate will have 3 to 5 years of experience managing HR operations within a BPO environment. As the HR Operations Supervisor, you will oversee the daily operations of the HR department, ensuring efficient and effective support for our employees and compliance with company policies and procedures.

Key Responsibilities:

Supervise HR Operations: Oversee the daily functions of the HR operations team, including onboarding, employee records management, benefits administration, and payroll processing.Process Improvement: Identify areas for process improvements and implement best practices to enhance efficiency and effectiveness within the HR operations function.Compliance: Ensure compliance with labor laws, regulations, and company policies. Conduct regular audits and maintain up-to-date knowledge of legal and regulatory changes affecting HR operations.Employee Support: Address and resolve employee inquiries and concerns related to HR policies, benefits, and other HR-related matters. Provide guidance and support to team members and managers.Data Management: Maintain accurate and confidential employee records, ensuring data integrity and adherence to privacy regulations. Generate reports and analyze HR metrics to support decision-making.Collaboration: Work closely with other HR functions and departments to align HR operations with overall business objectives. Participate in cross-functional projects and initiatives as needed.Recruitment Support: Assist with recruitment processes, including coordinating interviews, managing candidate communications, and supporting onboarding procedures.Vendor Management: Manage relationships with external vendors and service providers related to HR operations, ensuring service level agreements are met and issues are resolved promptly.

Qualifications:

Experience: 3 to 5 years of experience in HR operations within a BPO environment.Education: Bachelor's degree in Human Resources, Business Administration, or a related field. Relevant certifications (e.g., SHRM-CP, PHR) are a plus.Skills:Strong understanding of HR processes, policies, and best practices.Excellent organizational and multitasking abilities.Proficient in HRIS systems and MS Office Suite (Excel, Word, PowerPoint).Strong analytical and problem-solving skills.Effective communication and interpersonal skills.Ability to maintain confidentiality and handle sensitive information with discretion.Working Conditions:Hours: Full-time position. Standard business hours with occasional flexibility required.Environment: Office-based in Taguig