Transition Engineer

4 weeks ago


Manila, National Capital Region, Philippines Trends Group, Inc. Full time

I. PURPOSE

Contribute to the successful implementation of Managed ICT Service projects, effectively transition clients to and from Managed ICT Service, and fulfill IT Service Management processes assigned to the team whilst minimizing disruption.

II. DUTIES AND RESPONSIBILITIES

Collaborate with the Transitions team member in the transitioning of projects into production services, using standard transition process.

Collects results of service testing, consolidates them, and submits them to Transitions Senior Manager.

Participate in regular meetings for the Project Implementation and Service Transition.

Consolidate all project documentation and submit it to Transitions Senior Manager.

Assist in the change management for internal Operations and Engineering changes.

Follows standard procedures for efficient and prompt handling of all changes to IT infrastructure, whether it's rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk.

Support in the implementation of approved contractual changes.

Contributes to the creation, sharing, use, and management of knowledge and information pertaining to existing Clients, Infrastructure, Platforms, Technical Security Controls, and Projects.

Contribute to the planning, delegation, monitoring, and maintenance of control of internal and external projects related to Managed ICT Service delivery, which meet the customer requirements and contractual obligations.

Assist in the provisioning of documentation needed for milestone payments.

Aid in the coordination of project movement to production environments where end users can consume them.

Aid in the maintenance of the integrity and consistency of the live environment and ensures that teams only release thoroughly tested and approved changes.

Provide support in the onboarding and offboarding of Clients, Client Services, Operations, and Engineering.

Assist in test cases, its introduction to the test case catalogues, and proper assignment of test cases to Testers.

Perform other tasks and duties as may be assigned by the Transitions Senior Manager.

III. QUALIFICATIONS
A. Minimum Education
Preferably with a degree in Information Technology, Engineering, Management, or related courses.

B. Minimum Experience/Training
Open to fresh graduates and cadets.

Experience in coordination, presentation, reporting.

ITIL 4 Foundation (Optional)

IV. WORKING CONDITIONS
Reporting to the company's main office in Makati City on a hybrid work arrangement.

Collaborate physically and/or virtually with internal and external stakeholders.

May travel for face-to-face client meetings.

Attend training and acquire certifications that are applicable to the role.
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