Senior Network Engineer

1 month ago


Manila, National Capital Region, Philippines Crosspoint Telecom Inc. Full time

Senior Engineer role requires 4-5 years' experience with Cisco Meraki, Fortinet, and other networking gear, strong Active Directory and Windows Server skills, and experience with routing, switching, and SD-WAN technologies.

We are seeking a highly skilled Senior Engineer to provide technical support to clients, including remedial maintenance support on infrastructure, LAN and WAN networks, and implementation of new projects. The ideal candidate will have a strong background in networking, security, and Windows Server operating systems, with excellent communication and problem-solving skills.

Key Responsibilities:
  • Provide remote support for client environments
  • Test, diagnose, repair, configure, and upgrade hardware and associated IT equipment
  • Troubleshoot, analyze, and identify hardware and network system faults
  • Work with clients to understand technical requirements
  • Recommend and assist with the selection of relevant technologies and products
  • Develop high-level and low-level design documentation
  • Monitor and review daily logs and create incident tasks
  • Liaise with vendors as required
  • Act as an escalation point and aid more junior members of the team
  • Perform analysis and testing and make recommendations
  • Prepare projects and changes, including assumptions, scope of works, and functional specifications
  • Assist in solution architecture/design where required
  • Provide technical pre-sales support to the sales team
  • Develop and maintain technical procedure and system documentation
  • Proactively improve and automate technical procedures
  • Maintain and develop broad, high-level technical knowledge and skills
  • Document daily activity through a mandated time sheeting system
Requirements:
  • 4-5 years' experience with Cisco Meraki, Fortinet, and other networking gear
  • Strong experience with Active Directory and Windows Server operating systems
  • Experience with routing, switching, and SD-WAN technologies
  • CCNA certificate is a plus
  • Experience using ConnectWise is a plus
  • Experience working in an MSP environment is a plus
  • Significant experience in networks and security appliances
  • Proven experience with Routing & Switching (BGP, OSPF & VRRP) and SD-WAN technologies
  • Strong experience in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365, and virtualization technologies
  • Good knowledge of TCP/IP, Cloud Technologies, and IT security
  • Experience with multi-server infrastructure, including virtualization and application clusters
  • Significant experience in designing, implementing, and troubleshooting leading-edge technology solutions
  • Proven experience delivering multiple projects
  • Excellent documentation skills
  • Leadership qualities
  • Excellent interpersonal skills with the ability to communicate with technical and non-technical people
  • Good written communication skills
  • Ability to work as part of a team
  • Ability to problem solve and think logically and laterally
  • Ability to apply good time management discipline and work under pressure
  • Client-focused attitude
  • Strong willingness to learn and pass on knowledge
Work Schedule:
  • Follow Australia Eastern Standard Time
  • Weekends off
  • Hybrid set up (2 days' work onsite, 3 days remote)
Perks:
  • Competitive salary + allowance
  • HMO + 1 dependent
  • Group Life Insurance
  • Work flexibility
  • A friendly team environment with a strong technical support network
  • Broad range of options for training and development
  • Internal career growth for high performers
  • Equipment provided by the company

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