Senior Network Engineer
1 month ago
Senior Engineer role requires 4-5 years' experience with Cisco Meraki, Fortinet, and other networking gear, strong Active Directory and Windows Server skills, and experience with routing, switching, and SD-WAN technologies.
We are seeking a highly skilled Senior Engineer to provide technical support to clients, including remedial maintenance support on infrastructure, LAN and WAN networks, and implementation of new projects. The ideal candidate will have a strong background in networking, security, and Windows Server operating systems, with excellent communication and problem-solving skills.
Key Responsibilities:- Provide remote support for client environments
- Test, diagnose, repair, configure, and upgrade hardware and associated IT equipment
- Troubleshoot, analyze, and identify hardware and network system faults
- Work with clients to understand technical requirements
- Recommend and assist with the selection of relevant technologies and products
- Develop high-level and low-level design documentation
- Monitor and review daily logs and create incident tasks
- Liaise with vendors as required
- Act as an escalation point and aid more junior members of the team
- Perform analysis and testing and make recommendations
- Prepare projects and changes, including assumptions, scope of works, and functional specifications
- Assist in solution architecture/design where required
- Provide technical pre-sales support to the sales team
- Develop and maintain technical procedure and system documentation
- Proactively improve and automate technical procedures
- Maintain and develop broad, high-level technical knowledge and skills
- Document daily activity through a mandated time sheeting system
- 4-5 years' experience with Cisco Meraki, Fortinet, and other networking gear
- Strong experience with Active Directory and Windows Server operating systems
- Experience with routing, switching, and SD-WAN technologies
- CCNA certificate is a plus
- Experience using ConnectWise is a plus
- Experience working in an MSP environment is a plus
- Significant experience in networks and security appliances
- Proven experience with Routing & Switching (BGP, OSPF & VRRP) and SD-WAN technologies
- Strong experience in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365, and virtualization technologies
- Good knowledge of TCP/IP, Cloud Technologies, and IT security
- Experience with multi-server infrastructure, including virtualization and application clusters
- Significant experience in designing, implementing, and troubleshooting leading-edge technology solutions
- Proven experience delivering multiple projects
- Excellent documentation skills
- Leadership qualities
- Excellent interpersonal skills with the ability to communicate with technical and non-technical people
- Good written communication skills
- Ability to work as part of a team
- Ability to problem solve and think logically and laterally
- Ability to apply good time management discipline and work under pressure
- Client-focused attitude
- Strong willingness to learn and pass on knowledge
- Follow Australia Eastern Standard Time
- Weekends off
- Hybrid set up (2 days' work onsite, 3 days remote)
- Competitive salary + allowance
- HMO + 1 dependent
- Group Life Insurance
- Work flexibility
- A friendly team environment with a strong technical support network
- Broad range of options for training and development
- Internal career growth for high performers
- Equipment provided by the company
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