Technical Writer

3 weeks ago


Manila, National Capital Region, Philippines Oztech Software Resources Phils. Inc Full time

With nearly a century of experience in the hardware industry, Sterland Computing is a trusted leader in providing software solutions to the timber, plumbing and building supplies sectors. Our innovative ERP software enhances productivity, drives cost efficiencies, and enables businesses to reach their full potential.

The Role

We are seeking a skilled and experienced Technical Writer to join our team. As a technical writer, you will play a crucial role in producing highly engaging customer documentation for our ERP software.

Responsibilities and Duties

Work closely with our product and support teams to maintain the knowledge base.Develop and maintain our digital adoption tool to enhance user experience.Collaborate with trainers to update our in-application training content.Lead the migration of existing content from our current Wiki to a new platform.Work with both onshore and offshore teams to help deliver localised content.Perform quality assurance (QA) to ensure accuracy and usability within our software.Take into consideration and apply customer feedback on documentation to improve usability.Collaborate with designers and technical writers to improve and maintain style guides and content standards.Perform other duties as assigned.Skills Required to SucceedProven experience as a Technical Writer, delivering external customer documentation.Strong understanding of software design lifecycle and software design practices.Ability to work both independently and collaboratively in a fast-paced environment with a "get it done" attitude.Genuine passion for technology, including a keen eye for design.Proficient in the use of documentation tools such as Confluence, WordPress or similar.Proficient in the use of the Office 365 suite of products including Team and SharePointGeneral understanding of web technology.Experience3+ years of technical writing experience within an enterprise-wide environmentExperience with digital adoption tools like WalkMe, TeachMe or similar user guidance platforms.Experience with Project management tools like Jira.Experience with communication and marketing platforms like Constant Contact and MailChimp.
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