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CSR | WFH | Fixed Night Shift

3 months ago

Manila, National Capital Region, Philippines Private Advertiser Full time

Job Description:
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Troubleshoot common issues with product or service.
Schedule technicians for customer appointments using CRM/ Dispatch Software.
Perform other duties as assigned.

Requirements:
Associate or Bachelor's degree holder
Must have at least 2-5 years of experience in a (Voice) Customer Care or Technical Support account
Prior experience in handling a telco account is preferred, but not required.
Amenable to work in a fixed night shift schedule, including PH holidays, and weekends.
Amenable to work in Alabang, Muntinlupa City (when work-in-office resumes)