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Concur - Expense Solutions Coach - Night Shift

2 months ago

Makati City, National Capital Region, Philippines SAP Full time

Job Title: Coach for Expense Solutions Team

About the Role:

We are seeking a highly skilled Coach for our Expense Solutions team to join our dynamic and collaborative environment. As a Coach, you will be responsible for providing technical expertise and support to our clients, ensuring the successful implementation and configuration of SAP Concur Travel and Expense solutions.

About the Company:

SAP is a global leader in enterprise software, helping more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our company culture is built on collaboration, innovation, and a shared passion to help the world run better.

Key Responsibilities:

  • Analyze client configuration requirements and manage the completion of requested configuration tasks following Expense Solutions procedures and best practices.
  • Provide scoping and execution on consulting engagements with the customer.
  • Coordinate and organize configuration tasks with all necessary parties, including internal resources, clients, and strategic partners.
  • Routinely use excellent written and verbal communication skills to effectively interface with external clients and internal departments.
  • Configure SAP Concur products and perform knowledge transfer to the client for the effective use of the system.
  • Manage consulting session meetings and provide communication with next steps to the customer.
  • Ensure configuration tasks are completed accurately and on time.
  • Ensure completion of deliverables, managing schedules and meeting milestones.
  • Effectively manage expectations with customers.
  • Maintain accurate, high-quality, and timely documentation for all steps and activities undertaken to resolve client issues/questions.
  • Maintain a current and thorough understanding of our SAP Concur product suite.

Qualifications:

  • Education, Experience & Training required:
  • 2+ years in Consulting, Project Management, Implementation, or related field with client service experience.
  • One or more years in Technical Support, Implementation, or pre-sales role interfacing with customers.
  • Four-year degree or equivalent experience; Technical Degree Preferred.
  • Ability to pass a background check.

Job Specific Specialized Knowledge & Skills:

  • Experience with SAP Concur products or similar competing products is preferred.
  • Successful experience working directly with customers to resolve complex issues.
  • Demonstrated knowledge of project management tasks in application implementation environment.
  • Fluent in English with effective communication skills.
  • Demonstrated ability to prioritize and manage workflow to meet deadlines.
  • Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of project implementation.
  • Problem-solving, analytical mindset.
  • Task-based, process-driven approach to achieving objectives.
  • Familiarity with financial concepts and systems is a plus.
  • Familiarity with Project Management concepts and systems is a plus.
  • Familiarity with SQL is a plus.

Critical Performance Competencies:

  • Personal Professional Effectiveness
  • Communication and Influence
  • Planning and Organizing
  • Partnering
  • Process Management / Quality
  • Decisiveness / Judgment
  • Business Acumen/Strategic Business Perspective
  • Integrity/Savvy
  • Innovation

Value Competencies:

  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity
  • Customer Focus
  • Results Driven

EEO Statement:

SAP is an equal opportunity employer and is committed to the values of Equal Employment Opportunity. We provide accessibility accommodations to applicants with physical and/or mental disabilities.