Customer Service Administrator

7 days ago


Manila, National Capital Region, Philippines Pearson Full time

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative, handling phone calls, live chats, and emails from Assessment Associates.

About the role:

  • Respond to customer inquiries via phone calls, live chats, and emails, providing accurate information and effective resolution of concerns.
  • Accurately document customer interactions and resolutions in our internal systems.
  • Take ownership of customer issues, ensuring prompt resolution through phone calls, live chats, and emails.

Key responsibilities:

  • Promptly respond to customer inquiries, providing accurate information and effective resolution of concerns.
  • Accurately document customer interactions and resolutions in our internal systems.
  • Take ownership of customer issues, ensuring prompt resolution through phone calls, live chats, and emails.

Requirements:

  • Bachelor's Degree or relevant work experience.
  • Proven customer service experience in a call centre or similar environment.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.

About Pearson:

Pearson is a global education company that adds life to a lifetime of learning, creating vibrant and enriching learning experiences designed for real-life impact.

Our values:

  • We value the power of an inclusive culture and a strong sense of belonging.
  • We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm.
  • We are committed to building a workplace where talent can learn, grow and thrive.

We are an equal opportunities employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills.



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