Customer Journey Expert

Roles and responsibilities include:Contribute to Data accessibility across Analytics domains and platforms;You support the Customer Success Team in the responsibility to manage the data portfolio by integrating this in your daily work and priority setting in close collaboration with Analytics tribes;You manage and prioritize a backlog and/or squad tasked...

JOB PURPOSEFor the Company to offer superior customer experience in each stage of the Customer Journey, the person is tasked to gather, analyze and synthesize data to look for opportunities to constantly improve based on customer insights. Proposes and identifies customer-focused value creation strategies for the Company and actively disseminates findings...

As a Customer Journey Expert (CJE) in the Lending Tribe, you will contribute to the overall strategy by ensuring that data is readily available in real-time for clients, colleagues and regulators. You will drive and potentially lead projects using your experience as a business/data analyst. You will work closely with diverse personalities across the hubs and...

Tribe KYC Services NL is looking for an eager business process analysts, that can help us making our KYC processes more compliant, efficient and customer friendly. About the Tribe KYC Services KYC Services aims to minimize the risk of ING becoming involved in money laundering, terrorist financing or other reputational risks. This includes customer...

Roles and responsibilitiesAs a Business Process Analyst (also known as Customer Journey Expert) you are part of the Product Group – within the NL Services Tribe (Customer Due Diligence). The product team consists of 3 multidisciplinary squads of 6 to 15 people, both Business Process Analysts and IT engineers. Within the area you are responsible for...

Tribe KYC Services NL is looking for an eager business process analysts, that can help us making our KYC processes more compliant, efficient and customer friendly.About the Tribe KYC Services KYC Services aims to minimize the risk of ING becoming involved in money laundering, terrorist financing or other reputational risks. This includes customer onboarding,...

About the Tribe KYC Services KYC Services aims to minimize the risk of ING becoming involved in money laundering, terrorist financing or other reputational risks. This includes customer onboarding, periodic and event driven reviews, name screening, pre-transaction screening, post-transaction monitoring, and ultimately the offboarding of customers.By...

Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Providing accurate and up-to-date information and resolution to existing / potential clients on a variety of channels, primarily in a written format (Chat)....

What you'll do:You will design, develop, implement and maintain the bank wide compliant-by-design KYC Digital Service, integrating the KYC customer journey and services in it, that is consumed by ING internal customers, both from business (the first line of defence) and Risk and Compliance (the second line of defence), including FEC risk and FATCA, CRS and...

Designs and tracks customer journeys and creates and delivers relevant products and pricing, marketing and/or channel strategies, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, in order to design new and continuously improve existing customer experiences....

Business Engineer XLINQAt ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Join us Together we can build the next generation of digital bankingXLINQ is a solution...

Do you get excited about running process improvement initiatives with tangible impact and applying the process management expertise to support ING in achieving its strategy? Are you interested in setting global process standards and raise process craftmanship of the ING's bank-wide process management community? Do you enjoy coaching your colleagues and...

KYC Analyst Must have:Minimum 1 year of work experience related to KYC / AML Customer Due DiligenceExpert skills in conducting effective due diligence investigations, including data analysis, research and documentationDeveloped understanding of the global financial system and banking as well as the regulatory environment and the impacts of...

Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...

Within Global KYC, we are looking for a Product Owner (PO) for Screening. In that role, you will be part of an exciting journey towards truly global standardisation within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter...

Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide.We provide merchants with a comprehensive and innovative range...

Clinical Application Specialist Role Description To provide clinical support to existing and new hospitals primarily within Philippines. (Occasional travel required within SEA region) To communicate accurate information to physicians regarding all products and their indications To provide the highest standard of service and seamless supply to...

Within Global KYC, we are looking for a Product Owner (PO) for Customer Due Diligence (CDD). In that role, you will be part of an exciting journey towards truly global standardisation within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money...

In this role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across...

ING is looking to recruit a Business Analyst for Data & Analytics PurposeDo you want to play an essential role in ensuring the good reputation of ING, and be in the first line of defense against money laundering and terrorist financing? Currently we are looking for a Business Analyst within the Data & Analytics Department in ING Hubs Philippines.You will be...